[Hiring] Practice Transformation Coordinator @Kintegra Health

Role Description

The Practice Transformation Coordinator position reports to the Practice Transformation Manager. The Coordinator is responsible for encouraging practices to explore the benefits, challenges, and opportunities in improving health outcomes and patient experiences. The Coordinator will work closely with practice staff, Providers, and Clinical Educators. Success as the Coordinator in the Practice Transformation department requires the ability to provide education and assistance to staff members and efficiently use health information technology to support patient-centered care delivery. The goal is to maintain organizational success in quality, operational, technical, and regulatory initiatives.

Qualifications

• Registered or Certified Medical Assistant or Licensed Practical Nurse
• 3-5 years of clinical practice experience in medical office workflow, EMR documentation, and leadership.

Requirements

• Ability to learn quality improvement methodology, including workflow assessment and workflow redesign
• Ability to learn the aspects and workflow of regulatory programs for quality initiatives
• Electronic medical record (EMR) education, optimization and support
• Must exhibit strong communication skills
• Possess the ability to function in a high-paced clinical setting
• Highly developed skills using technology; including computerized healthcare information systems, word processing, spreadsheets and presentation applications
• Excellent oral and written communication skills
• Demonstrate critical thinking, analytical and problem-solving skills
• Ability to prioritize and manage multiple assignments simultaneously and produce expected results
• Ability to support clinical and operational staff in the use of the EMR, troubleshooting issues, and training

Key Responsibilities

• Assist in quality improvement methodologies (i.e. Gemba Walks, Value Stream Mapping, PDSAs) to promote organizational change.
• Maintain a knowledge of regulatory programs to include but not limited to Meaningful Use, Uniform Data System, Accountable Care Organization, Patient Centered Medical Home, and Hedis Measures.
• Assist with departmental QI Initiatives to include metric identification, interventions, evaluation, and outcomes.
• Ability to assist with report generation and report evaluation.
• Reviews patient medical records, health care gap reports, and supporting documentation for completeness and accuracy.
• Maintain knowledge of the Practice Management System and Electronic Medical Record.
• Support and Educate end users in the use of the Practice Management System and Electronic Medical Record.
• Troubleshoot issues and communicate solutions to staff.
• Train staff on the use of the Practice Management System and Electronic Medical Record.
• Other duties as assigned.

Work Environment and Physical Demand Related to the Position

• Must be able to sit and stand long periods of time.
• Read and understand the English language.
• Effectively maintain confidentiality of records and communicate with all levels of personnel.
• Ability to travel to organizational sites without driving restrictions.

Kintegra Health Core Requirements

• Patient First – An approach to care that holds primary, the well-being and desires of the patient.
• Build not Blame – Focusing first on finding fault with the process rather than the person.
• Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers.
• Cooperation and Flexibility – Related to an internal belief that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description.
• Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.