[Hiring] Connection Center RN @CHI Health Clinic

Role Description

The Connection Center Virtual RN at the Virtual Resource Center uses telephone and computer interaction facilitating inbound and outbound communications from hospitals, patients, providers, and consumers.

• This position will be remote - MUST live within the Omaha Metro / Council Bluffs location to be considered for the role. Out of state applications will NOT be accepted.
• Perform telephone triage for patients calling their provider with certain symptomology.
• Demonstrates the ability to use the nursing process to collect data.
• Requires interview/communication skills, critical thinking, and problem-solving skills to the level of licensure.
• Ability to work within protocols approved by CHI Health to provide information to patients and consumers.
• Accepts inbound calls from patients, pharmacies, and other healthcare entities.
• Performs outbound calls to notify patients of reviewed lab and imaging results according to protocols that require review of the patient chart to answer questions.
• Acts as a consumer advocate by resolution of problems or communication of consumer needs and concerns to appropriate resources.
• Ability to follow medication refill protocols and act accordingly to those protocols.
• Achieve established benchmarks for quality by ensuring accuracy with patient accounts elements and standards for nursing documentation.
• Ability to adhere to workforce established schedules in order to promote and facilitate call center metrics.

Qualifications

• Current Registered Nurse (RN) license that allows you to practice in our state.
• Graduate of an accredited nursing program.
• Basic Life Support (BLS) from the American Heart Association required.