Role Description
The Clinical Trial Manager (CTM) is responsible for the management and oversight of assigned duties and clinical deliverables on studies. Such duties may include:
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Developing project documents and deliverables
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Effectively communicating with the Project Manager (PM), Client, and study team
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Managing and training CRAs and other study team members
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Administering and providing oversight of vendor and/or study budgets and time entry
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Ensuring that clinical metrics are met, operational risks identified and mitigated
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Managing third-party clinical vendors and contract staff
Duties and Responsibilities
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Develops the Site Activation Plan and customizes study start-up documents as needed
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Coordinates site identification, selection, and recruitment
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Oversees initial regulatory document collection and review
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Oversees regulatory and ethics submission processes
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Preparation and/or review of essential study documents, e.g. Monitoring Guidelines, CRF Completion Guidelines, Patient Information and Informed Consent Form, etc.
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Authorizes release of Investigational Product
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Coordinates site contracts and budgets negotiation and participates in the management of investigator payments
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Manages project milestones (for clinical deliverables) and proactively addresses deficiencies
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Holds study team members accountable to the study timelines and Time Entry Guidelines
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Provides input to the PM in preparation for Monthly Project Reviews
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Attends and provides information at Client teleconferences/study team meetings
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Manages CRA performance
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Delegates and oversees work for assigned CRAs
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Develops the Monitoring Plan (MP), tools, and training materials
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Ensures assigned CRAs receive therapeutic and project-specific training
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Oversees the study monitoring visit schedule to ensure compliance with the frequency set forth in the MP
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Assists the PM and line management in projecting CRA staffing needs, and managing CRA staff utilization
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Reviews and approves visit reports, follow-up letters, expense reports, and timesheets within the required timeframes
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Schedules and manages CRA project team meetings (and meeting minutes)
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Performs quality assessment visits as required
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Performs remote review of clinical data within the EDC system to identify trends in enrollment and data entry issues at sites
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Proactively interfaces with clinical monitoring team and Client to identify solutions and to ensure the data is always consistently monitored/source data is verified at all times
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Participates in the performance appraisal process by providing timely and accurate feedback regarding the performance of assigned CRAs
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In the event of a CRA change, ensures a thorough and effective handover, documenting per SOPs
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When regulatory lead is not assigned, the CTM ensures regulatory documents for assigned countries are filed according to the guidelines in the Trial Master File Plan
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Performs the periodic TMF QC reviews for assigned countries and sites
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May participate in Vendor Management
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Manages the budget negotiation and contracting process for clinical vendors
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Ensures clinical vendors meet deliverables per timeline and budget
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Oversees quality of clinical vendor deliverables
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Manages Project Finances
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Assists the PM in review of the study budget and expenses to ensure financial targets are met
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Reports completion of project deliverables to ensure accurate revenue recognition
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Reviews vendor invoices for accuracy prior to payment
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Assists the PM in generating changes in scope and notifying the Client of changes, as needed
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Performs monitoring of assigned sites as required
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Attends and contributes to investigator meetings, Kick-Off meetings, and project meetings
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Assists CRAs for on-site audits if needed
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Other duties as assigned
Qualifications
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Excellent written and verbal communication, presentation skills, conflict management, time management, organizational, interpersonal, and problem-solving skills
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Knowledge of project management techniques and tools and proficient in project management software
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Strong team-building skills and the ability to work successfully in a matrixed team environment
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Excellent customer service and relationship building skills with the ability to proactively address and prioritize expectations
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Excellent working knowledge of ICH, GCP and local guidelines/regulations
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Knowledgeable in all aspects of clinical trial conduct, including systems, study financials and procedures
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Ability to prioritize and manage multiple tasks, and to delegate responsibility as necessary
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Dedication to quality in all work tasks and deliverables
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Working knowledge of computer systems, applications and operating systems
Requirements
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Life Science degree, nursing background and/or combination of education/experience
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Requires a minimum of three years of clinical trial management experience
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Previous experience in personnel management preferred
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Previous experience as a CRA preferred