[Hiring] Clinical Trial Coordinator @Cogstate

Role Description

At Cogstate, we’re seeking a Coordinator, Rater Services responsible for supporting multiple operational activities and functional areas to ensure the successful delivery of Cogstate's Rater Services programs and clinical trial support activities. The Coordinator will provide flexible, cross-functional support across a variety of service areas and serve as a key point of coordination between internal teams, study stakeholders, and external customers.

The Coordinator will be cross-trained across multiple operational functions and will work collaboratively with different teams, stepping in where support is needed most. Functional areas may include:

• Rater Training
• Central Monitoring
• Central Rating
• Scale Management
• Study Administration and Reporting
• Additional operational functions as deemed necessary to support business and study needs

The Coordinator is responsible for maintaining accurate documentation, supporting operational reporting, coordinating communications, and delivering exceptional customer service to sites, clinicians, raters, CRAs, sponsors, institutions, and internal stakeholders. The role also contributes to quality management and operational oversight by ensuring processes and deliverables are completed accurately, efficiently, and in accordance with established standards.

Qualifications

• Bachelor's degree and/or 1+ years of relevant experience.
• Clinical research, healthcare, operations, customer service, project coordination, or related industry experience preferred.
• Excellent written and verbal communication skills in English and Japanese OR Mandarin.
• Ability to multi-task while remaining highly organized, methodical, and detail-oriented.
• Strong people skills within the team and with customers and third-party providers.
• Demonstrated ability to learn quickly, work independently, plan effectively, and be proactive.
• Strong level of computer literacy; experience working with clinical software and systems is preferred.
• Ability to thrive in a fast-paced, growing environment.
• Strong customer service mindset and commitment to delivering high-quality work.
• Ability to adapt to changing priorities and support multiple functional areas as business needs evolve.

Requirements

• Coordinate day-to-day operational activities supporting the delivery of clinical trials and Rater Services programs.
• Serve as a point of contact for sites, clinicians, raters, CRAs, sponsors, and internal stakeholders, providing timely support and communication.
• Maintain accurate study documentation, trackers, reports, and records while managing high-volume communications and scheduling activities.
• Support study start-up, conduct, and close-out activities across Rater Training, Central Monitoring, Central Rating, Scale Management, and other operational functions as needed.
• Monitor study progress and follow up on outstanding actions to help ensure project timelines and deliverables are met.
• Assist with operational reporting, quality activities, and tracking deliverables against project requirements.
• Collaborate with Study Managers and functional teams to provide flexible support across multiple operational areas and changing business priorities.
• Manage assigned responsibilities in accordance with company SOPs, quality standards, and applicable regulatory requirements.
• Contribute to continuous process improvement initiatives and support additional operational activities as required.

Benefits

• Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work remotely from wherever they are located in the United States.
• Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays.
• 401(k) Matching: Cogstate matches up to 3% of your yearly salary in Cogstate’s 401k program.
• Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position.
• Health, Dental & Vision Coverage: Comprehensive health & dental insurance options with competitive company contributions. Free vision insurance for all full-time employees.
• Short-Term & Long Term Disability Life Insurance: 100% employer sponsored.
• Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts.
• Learning & Development Opportunities: Robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest.