[Hiring] Clinical Services Director @North American Partners in Anesthesia

Role Description

The Clinical Services Director (CSD) is a senior field-facing role responsible for the operational and financial health, clinician experience, and client relationships across an assigned portfolio of NAPA markets. Operating without a geographic residency requirement, the CSD is deployed where need and opportunity are greatest — providing consistent, high-quality support to their markets and amplifying the capacity and effectiveness of their VP of Operations who carries ultimate portfolio accountability.

The CSD role has full P&L ownership for their market and serves as the trusted, accountable partner to both NAPA clients and the clinicians who serve them. This is an intentionally matrixed role. The CSD works within the dyad clinical and operational leadership of their region, and is also expected to work through centralized service delivery leadership to achieve great outcomes. They consistently model the kind of cross-functional partnering that produces repeatable, high-quality output across every market they support.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, or a related field; MBA or equivalent preferred.
• 5+ years of progressive experience in healthcare operations, account management, or clinical services administration, preferably within an anesthesia or physician practice management organization.
• Demonstrated track record of managing complex client relationships and driving measurable retention or satisfaction outcomes.
• Strong financial literacy: ability to read site-level P&Ls, identify performance variances, and communicate financial risk clearly.
• Experience coordinating clinician recruitment, credentialing, and onboarding workflows in a multi-site healthcare environment.
• Exceptional interpersonal, written, and verbal communication skills with demonstrated ability to build trust with clinicians, hospital administrators, and executive stakeholders.
• Willingness and ability to travel frequently — expected 30–50% travel depending on market portfolio.

Requirements

• Own the cadence and accountability infrastructure that keeps NAPA client relationships healthy.
• Ensure that the right meetings are occurring on schedule, the right stakeholders are in the room, and that no relationship touchpoint falls through the cracks.
• Track and document all client engagement activity — chief meetings, administrator check-ins, joint reviews.
• Maintain timely, accurate records of all client interactions in the CRM.
• Proactively flag any issue, pattern, or signal that could lead to client dissatisfaction.
• Serve as the first point of resolution for day-to-day operational issues in assigned markets.
• Drive accountability across shared services (RCM, HR, Talent Acquisition, Quality) to ensure timely, coordinated responses.
• Provide intentional capacity relief to Regional Vice Presidents by owning the operational and relational layer of account management.
• Actively partner with the RVP to identify and develop expansion opportunities within assigned client accounts.
• Maintain awareness of each market’s competitive dynamics and flag threats as well as opportunities.

Benefits

• Excellent salary and benefits package.
• Paid Time Off.
• Health, life, vision, dental, disability, and AD&D insurance.
• Flexible Spending Accounts/Health Savings Accounts.
• 401(k).
• Leadership and professional development opportunities.

Company Description

North American Partners in Anesthesia (NAPA) is an equal opportunity employer.