[Hiring] Clinical Liaison Floater @CareDx, Inc.

Role Description

As a Clinical Liaison Floater at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts. Ideally seeking for candidates who are based in Central or West Coast.

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process.
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful.
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement.
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders.
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries.
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates.
• Other duties as assigned.

Qualifications

• RN degree is highly preferred.
• 5 plus years Transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• 25 - 30% Field Travel within assigned geography.
• Ability to thrive both independently and in a team environment.
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com.
• Strong verbal and written communication skills.
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships.
• Proven experience in managing customer expectations and product development updates.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation.
• And more!

Company Description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.