[Hiring] Caregiver Coach @Equip Health

Role Description

The Caregiver Coach is an integral member of a patient’s multidisciplinary care team. The role of the Caregiver Coach is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through:

• Proactively identifying and addressing barriers to treatment.
• Identifying opportunities to personalize Equip’s programming to address family needs.
• Building caregiver skills.

The Caregiver Coach is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction and retention in treatment. The ultimate goal is to provide caregivers with access to the tools and services they need so that their loved one can achieve lasting recovery.

Responsibilities

• Provide skills-based individual and group sessions to caregivers in treatment at Equip.
• Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements.
• Participate in multidisciplinary treatment team huddles to support patient progress in treatment.
• Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies.
• Maintain an availability calendar allowing caregivers to schedule appointments.
• Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan.
• Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence.
• Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met.
• Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters.
• Build a relationship of respect and trust with the caregiver.
• Complete timely documentation of caregiver interactions in compliance with Equip policies.
• Attend and participate in internal meetings as well as initial and ongoing training as assigned.
• Perform other duties as assigned.

Qualifications

• 2+ years of experience working directly with patients in a setting that utilizes protocolized care.
• Proven comfort working within structured care models or evidence-based protocols.
• Proven ability to balance structured protocols with deep empathy.
• A proven track record of taking accountability for patient care plans.
• Experience guiding patients and families in achievement of treatment goals.
• Lived experience as an eating disorder support for a loved one in firm/stable recovery.
• Ability to connect with a range of diverse people with varying lived experiences.
• Passion for evidence-based care and ability to learn, practice, and develop new coaching skills.
• Strong oral and written communication skills.
• Strong organizational and time management skills.
• Strong attention to detail.
• Comfortable working with and learning new technologies.
• Comfortable working remotely (including the requirement to be on camera).
• Comfortable with ambiguity and ability to think critically.
• Ability to provide 26-33 hours a week of direct patient care.
• Ability to commit to working two evenings until 8pm of your choice per week.

Requirements

• Ability to provide 33 hours a week of availability for direct patient care.
• Ability to commit to working until 8pm two evenings per week.
• Ability to commit to a minimum of 20 hours of direct patient care after 2pm.
• Ability to attend mandatory meetings (i.e Supervision, Treatment Huddles, Labs/All Hands, etc.).

Compensation & Benefits Package

• Earning Potential Range: $54,000 to $65,000 Base Pay + 15% Annual Performance-Based Bonus Potential.
• Flex PTO policy (3-5 wks/year recommended) + 11 paid company holidays.
• Generous Parental Leave Benefits.
• Competitive Medical, Dental, Vision, Life, and AD&D insurance.
• Equip pays for a significant percentage of benefits premiums for individuals and families.
• Spring Health, a 100% employer-paid mental health benefit.
• Employee Assistance Program (EAP).
• HealthJoy, a 100% employer-paid platform connecting you to a healthcare concierge.
• 401K Option!
• Student Loan Repayment: $500/quarter for employees under a year of tenure; $1,000/quarter for employees over a year of tenure.
• Robust training in evidence-based treatments for eating disorders.
• Up to $1,000/year stipend for continuing education.
• $50/month stipend for home internet expenses.
• Initial work-from-home stipend of up to $500.
• Reload of $200 on the home office stipend every other year after the 3-year mark.
• Company Laptop.

Physical Demands

Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.