[Hiring] Care Navigator @Lifepoint Health

Role Description

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier.

The Care Navigator and Community Navigator roles work collaboratively within Population Health to support patients attributed to the Clinically Integrated Network in accessing essential healthcare and community resources. While both roles focus on patient engagement, advocacy, and care coordination in accordance with population health initiatives, Care Navigators are primarily responsible for:

• Assessing patient needs and assisting with the coordination of care across healthcare settings.

Community Navigators are responsible for:

• Assessing patient needs and assisting with the coordination of services within the community to address social determinants of health.

A Care Navigator who excels in this role will:

• Assist patients within the network who are high or rising risk who are eligible for additional healthcare support and services.
• Act as a patient advocate and navigator; conduct comprehensive, preventive screenings for patients and/or assist with patient engagement.
• Connect patients with network providers and facilities, payor-based resources, and (prescription and DME).
• Facilitate clear and direct communication of the patient care plan among the interdisciplinary treatment team providers, community/state-based resource affiliate, families, and patients; foster and maintain positive working relationships focused on shared goals.
• Function as a coordinator and manager of a defined population within the ACO/CIN across multiple healthcare settings and for multiple physicians/health care providers or health plan counterparts.
• Coordinate continuity of care across healthcare settings (inpatient/outpatient/skilled care, hospice, home health, etc.) to assure appropriate utilization of clinical resources.
• Work collaboratively with primary care practices to offer individualized assistance with improving and maintaining quality patient care, particularly as it pertains to appropriate utilization of services and opportunities for more effective and efficient care.
• Effectively work with all ACO/CIN stakeholders (staff, clients, doctors, agencies, etc.) from diverse backgrounds to support the reduction of cultural and socio-economic barriers between patients and institutions.
• Perform other duties as assigned.

Qualifications

• HS diploma; Medical Assistant or higher preferred.
• Two years of experience in the ambulatory healthcare setting.
• Prior experience in population health initiatives such as chronic disease management, care management, or utilization management preferred.

Requirements

• Excellent communication skills (oral and written).
• Excellent customer service skills.
• Proven leadership skills.
• Ability to work independently, setting priorities to coordinate care plan efficiently.
• Ability to work effectively in a team environment.
• Highly organized and detail-oriented.
• Efficient with MS Office – Outlook, Word, Excel, Teams.
• Effective behavioral and educational strategies, including, but not limited to, motivational interviewing, teach-back method, and self-management support.

Benefits

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

Company Description

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.