[Hiring] Adherence Care Navigator 2 @TEKsystems

Role Description

TEKsystems is currently searching for qualified nationally Certified Pharmacy Technicians to fill openings for an Adherence Care Navigator 2 role. This is a remote role that is working in a high-volume outbound call center environment, responsible for 80-100 outbound calls per shift. Must have an active CPhT certification and experience making medication adherence calls.

• Seeking Certified Pharmacy Technicians (CPhT) to serve as Adherence Care Navigators in a high-volume, remote outbound call center environment.
• This is not a retail pharmacy role; candidates must be comfortable conducting 80-100 structured outbound calls per day to Medicare members, pharmacies, and healthcare providers.
• Primary focus of this role:
  • Identifying and resolving medication adherence barriers for patients managing chronic conditions including diabetes, hypertension, hyperlipidemia, and asthma.
  • Following structured call guides.
  • Providing patient education within defined scope.
  • Coordinating with pharmacies and providers as needed.
  • Documenting all interactions in real time across multiple systems.
• Success in this role requires:
  • Strong verbal communication.
  • Active listening.
  • Empathy.
  • Ability to maintain quality and professionalism in a metrics-driven environment.
  • Self-directed and comfortable working remotely.
  • Commitment to HIPAA compliance and documentation accuracy.

Qualifications

• CPhT (PTCB) - MUST HAVE ACTIVE CPhT CERTIFICATION & BEING NATIONALLY CERTIFIED.
• High School Diploma or GED.
• Minimum 2 years of pharmacy or related patient interaction experience.
• Proficient in Microsoft Word, Excel, Outlook, and Google - ability to learn new technology.
• 2-5 years experience with pharmacy and heavy outbound calls.
• Medicare/managed care experience preferred.
• Bilingual a plus: Spanish, Mandarin, Korean, Cantonese, and Vietnamese (must be proficient in English AND second language).

Requirements

• Must be able to work independently in a remote environment.
• Regular Shift Hours: Full Time, 40 hours per week, Monday-Friday 8-hour shift times range between the hours of 8:00AM-8:00PM CST.
• Training Schedule (first week): Monday-Friday 8:00AM-4:30PM CST.
• Placement Type: Contract guaranteed through the end of the year.
• Fully Remote: equipment is provided; MUST be able to meet all work-from-home requirements.
• Must be able to hardwire connect directly into router/modem for internet (TMOBILE, SATELLITE OR 5G INTERNET IS NOT ACCEPTED).
• Must meet internet speed requirements: 50 Mbps download speed & 10 Mbps upload speed.
• Must have a quiet, distraction-free workspace to set up equipment and maintain working from home.

Benefits

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Application Deadline

This position is anticipated to close on Oct 16, 2026.

Workplace Type

This is a fully remote position.