[Hiring] Bilingual Virtual Medical Receptionist @Staffing for Doctors

Role Description

We are seeking an experienced Bilingual Virtual Medical Receptionist / Front Office Administrative Assistant to become a true extension of a busy U.S. medical practice. This is a highly patient-facing position responsible for:

• Patient calls
• Scheduling
• Insurance verification
• Prior authorizations
• Medication refill coordination
• Administrative follow-up

The ideal candidate is warm, organized, accountable, and proactive—you should be comfortable taking ownership of tasks from start to finish rather than waiting to be told what to do. As one of the first points of contact for patients, you will be expected to provide a professional and compassionate experience in both English and Spanish.

Qualifications

• 2+ years of experience supporting a U.S.-based medical practice.
• Previous medical receptionist, medical front desk, patient coordinator, or medical administrative experience.
• Bilingual English/Spanish is required.
• Excellent, clear, and professional spoken English.
• Strong inbound and outbound phone experience.
• Hands-on experience with appointment scheduling.
• Experience with insurance eligibility and benefits verification.
• Experience handling prior authorizations.
• Strong understanding of HIPAA and patient confidentiality.
• Strong attention to detail and documentation skills.
• Ability to work independently in a remote environment.
• Strong organizational and follow-up skills.

Requirements

• Takes ownership of responsibilities from start to finish.
• Follows up on pending authorizations without constantly being reminded.
• Proactively contacts patients when action is needed.
• Investigates insurance issues rather than simply reporting them.
• Knows when to resolve an issue independently and when to escalate it.
• Is warm and professional with patients.
• Is highly organized and detail-oriented.
• Is accountable for completing follow-ups.
• Is coachable and receptive to feedback.
• Understands that they are often the first impression of the medical practice.

Benefits

• Fully remote position supporting an established U.S. medical practice.
• Long-term opportunity for the right candidate.
• Patient-facing role where your communication and organizational skills have a direct impact.
• Opportunity to become a trusted extension of the practice's front-office team.