[Hiring] Behavioral Health Patient Support Specialist @Fast Pace Health

Role Description

The Behavioral Health (BH) Patient Support Specialist reports to Behavioral Health Support Services Coordinator or in lieu the VP of Operations-Behavioral Health and is a member of the Behavioral Health team. This role is responsible for delivering consistent, high-quality customer service to both internal team members and patients.

• Support patient access and ongoing care coordination.
• Manage inbound and outbound patient communications.
• Schedule follow-up appointments.
• Assist with online check-in.
• Update and verify patient insurance information.
• Review and collect patient balances.
• Coordinate with the billing team for escalation when necessary.
• Support patients in accessing virtual visits for behavioral health.
• Document patient encounters.
• Coordinate with providers regarding patient concerns.
• Communicate with the Behavioral Health nursing team for medication or clinical referral requests.
• Coordinate records requests with internal BH records specialists and general medical records department.
• Demonstrate proficiency in data entry, scheduling, and insurance processes.
• Maintain strict confidentiality and compliance with company standards.
• Maintain and improve job-specific competencies.
• Perform other duties as assigned.

Qualifications

• 2+ years of healthcare experience in call center, scheduling, or outpatient clinic setting.
• Behavioral health experience preferred.
• Strong customer service experience.
• Experience with electronic scheduling and EHR systems preferred.
• Strong communication and multitasking skills.

Requirements

• High School Diploma or Its Equivalent.

Benefits

• Competitive compensation.
• Holiday pay.
• PTO.
• Medical, dental, and vision benefits.
• Work-Life balance.
• Opportunities to participate in community events and outreach programs.
• Dynamic team environment focused on patient care.