[Hiring] Patient Support Specialist @Geode Health

Role Description

The Patient Support Specialist is a high-impact, phone-first role at the heart of patient access and acquisition. You are an ambassador for patients and care teams and the first voice many prospective patients hear and a key partner in helping them move from interest or referral to a scheduled first visit. You’ll turn high-intent inbound calls, referral callbacks, and web leads into appointments while delivering a warm, hospitality-driven experience. A smaller share of your day is spent helping established patients by resolving simple requests or routing them to the right team.

This is a fast-paced, quality-focused environment for people who care deeply about both outcomes and experience. You’ll use strong virtual human connection, sound judgment, and customer-centric problem solving to remove barriers to care, connect each patient to the right provider, and help activate a trusted relationship with their care team. If you bring empathy, urgency, and a growth mindset, and believe every call is an opportunity to help someone take the next step, this role is for you.

Qualifications

• A hospitality-minded people person - you make others feel genuinely cared for and you love creating great experiences.
• Motivated by goals and comfortable using feedback and performance insights to improve.
• A persuasive, empathetic communicator who can navigate emotional or complex conversations with calm and confidence.
• You stay organized and calm while handling multiple systems, changing priorities, and a high volume of calls.
• Coachable and self-aware - you welcome feedback, know your strengths, and actively develop your areas of opportunity.
• Passionate about mental healthcare and Geode’s mission to expand access to exceptional care.

Requirements

• 1–3+ years in a customer-facing, phone-based, or hospitality role; healthcare, call center, or sales/conversion experience is a strong plus.
• Comfort working in a goal-oriented, quality-focused environment.
• Familiarity with insurance plans and benefits, or the ability to learn them quickly (preferred).
• Strong computer skills and the ability to navigate multiple systems while maintaining a warm, focused conversation with the patient.
• A quiet, professional remote workspace and reliable connectivity.
• Associate’s or bachelor’s degree preferred.

Benefits

• Competitive compensation
• Flexible schedule
• In-person and virtual patient visits
• Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
• Professional development opportunities
• Clinical community, support, and leadership
• Medical, dental and vision benefits
• Life insurance
• Short and long-term disability
• Paid vacation and holidays
• Matching 401k plan
• State of the art technology