[Hiring] Virtual Patient Support Specialist @Syneos Health Careers

Role Description

You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels.

• Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner
• Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication
• Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary
• Accurately document patient interactions and maintain detailed records within the contact center system
• Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations

Qualifications

• High school diploma or equivalent required
• 1-3 years of experience in customer service, call center operations, or a related field (patient assistance, benefits investigation, insurance, reimbursement or pharmacy benefits)
• Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences
• Flexibility to work adjusted schedules or additional hours, as needed

Requirements

• Bachelor's degree
• Experience within the pharmaceutical, healthcare, or life sciences industry
• Bilingual in Spanish and English (written and verbal)

Benefits

• Competitive compensation package
• Health benefits to include Medical, Dental, and Vision
• Company match 401k
• Flexible paid time off (PTO) and sick time