[Hiring] TikTok Shop Strategist @Podean

Role Description

We are at the intersection of eCommerce, content, and social media, and we aim to lead this movement with agility, creativity, and measurable impact. Our job is not just to make great content or run profitable ads—it’s to merge the two into a powerful, scalable system that grows brands.

• Client Strategy & Growth
  • Own end-to-end client strategy — from shop structure and product selection to creator, media, and campaign planning.
  • Develop quarterly growth plans and align them with GMV, contribution margin, and brand goals.
  • Lead weekly client standups and quarterly reviews; communicate results with clarity and confidence.
  • Identify new opportunities (creator programs, promos, partnerships) that strengthen brand performance.
• Team Leadership & Execution Oversight
  • Manage your pod’s day-to-day workflow with your Associate Strategist; ensure smooth coordination across creative, community, and operations.
  • Set clear expectations and priorities for the week; monitor Command Center hygiene.
  • Ensure all deliverables meet quality and timeliness standards; resolve blockers quickly and decisively.
  • Maintain consistent communication across the TTS department and escalate structural issues when patterns emerge.
• Client Relationship Management
  • Serve as the single point of contact for your assigned brands.
  • Keep clients informed, never surprised — recap meetings, flag risks, and document decisions.
  • Translate client feedback into clear actions and manage expectations with honesty and professionalism.
  • Protect client trust by maintaining confidentiality and follow-through.
• Performance & Reporting
  • Own performance results across shop, creator, and ad metrics; track progress weekly.
  • Deliver actionable insights: what worked, what didn’t, and what’s next.
  • Review GMV, contribution margin, and conversion data with your Associate Strategist and Media Buyer weekly.
  • Present clean, digestible reports that tell the story behind the numbers.
• Cross-Department Collaboration
  • Partner with Ops on new client onboarding, shop health, and system setup.
  • Work with Creative and Community to ensure content aligns with brand positioning and sales strategy.
  • Collaborate with Media to align ad strategy with organic momentum and creator performance.
  • Contribute ideas for process and system improvements to the Head of TTS.

Qualifications

• Full ownership of client strategy, communication, and performance decisions.
• Authority to approve budgets, campaign scopes, and creator selections within the client’s agreed parameters.
• Delegation rights across pod roles; may reassign internal priorities to maintain flow.

Requirements

• Any budget change >10% requires escalation.
• Strategic pivots affecting staffing or contract scope require escalation.
• Sensitive client escalations (legal, ethical, or reputational risk) require escalation.

Benefits

• Competitive compensation - aligned to experience and market benchmarks.
• Global collaboration - working with experts across regions and time zones.
• Career growth and development - opportunities to evolve as we scale.
• 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring.
• Positive-energy culture - grounded in respect, inclusion, and accountability.
• Meaningful impact - helping some of the world’s most progressive brands grow.