[Hiring] Senior Growth Consultant @Phiture GmbH

Role Description

Join Phiture's CRM & Retention team as a Senior CRM Consultant, covering maternity leave for one of our most senior consultants on our flagship HBO Max account. You'll lead high-impact CRM and lifecycle marketing programs for one of our largest and most technically demanding clients, working across EMEA (and APAC).

This is a hands-on role combining deep technical Braze expertise with senior-level client relationship ownership — you'll be the primary point of contact for key stakeholders, responsible for maintaining the trust and quality bar this account has built over several years, including award-winning campaign work (Braze Torchie Awards, People's Choice Award for CRM Campaign of the Year).

This is a fixed-term engagement (approx. 5 to 12 months) starting mid-November to early December, allowing sufficient time to onboard and shadow before full handover.

Qualifications

• 5+ years of hands-on experience in CRM, lifecycle marketing, or marketing automation, ideally for large-scale mobile/streaming or subscription products.
• Deep, hands-on expertise with Braze specifically - API usage, Liquid logic, webhook setups, custom events/attributes, and advanced campaign architecture.
• Comfortable performing technical audits and working directly with client product/data teams on taxonomy, tracking plans, and event schemas.
• Strong data literacy: able to query and interpret data, build dashboards, and translate findings into recommendations, using tools like Amplitude, Mixpanel, Looker, or Tableau.
• Proven experience owning senior-level client relationships independently - this role requires stepping into an established, high-trust relationship with minimal ramp-up support.
• Deep understanding of retention/engagement mechanics for large consumer/subscription products, including behavioral triggers, cohort segmentation, and monetization models.
• Proficient with HTML for messaging templates and troubleshooting cross-device layout issues.
• Excellent client communication skills and confidence leading client workshops, meetings, and audits independently, including with senior client stakeholders.
• Fluent in English (verbal and written).
• Available to start mid-November to early December, for a fixed-term engagement of approximately 5-6 months.

Requirements

• Prior experience with entertainment/streaming or subscription-based media clients.
• Familiarity with multi-market/multi-region CRM programs (EMEA + APAC).
• Experience with experimentation design and testing platforms.
• Experience working in agile squads or cross-functional pods.
• Experience with ASO and performance marketing.

Benefits

• Flexible Remote Work — Unlimited remote work within your home country (EMEA), plus up to 90 days per year internationally.
• Generous Vacation Allowance — Enjoy up to 30 days of paid vacation annually, plus extra days for special occasions (country-specific).
• Quarterly Bonus Opportunities — Boost your earnings through our quarterly bonus scheme, directly linked to our shared success.
• Mental Wellness Prioritized — Free, confidential mental health support from licensed therapists through our partnership with Oliva.
• Personal Development Investment — €1,000 annual personal growth budget and 10 dedicated learning hours each month.
• Flexible Working Hours — Shape your workday around your lifestyle and productivity.
• Vibrant Berlin Office — Enjoy a flexible, pet-friendly workspace at our spacious headquarters in Berlin.
• Global Team Connection — Regular team-building events and a memorable annual all-expenses-paid company offsite.
• Tailored Career Growth — A personalized career roadmap and development plan designed to keep you advancing professionally.
• Home Office Allowance — Monthly remote-work cash allowance to level up your home workspace.
• Premium Onboarding Kit — Branded Phiture gear and your very own MacBook from day one.
• Thoughtful Celebrations — Responsibly sourced birthday, anniversary, and seasonal gifts.