[Hiring] Member Growth Operations Contractor @Virta Health

Role Description

Virta is seeking a direct-mail operations contractor to provide temporary coverage within Member Growth Operations. This is a hands-on execution role responsible for keeping a high-volume, highly visible acquisition channel accurate, on schedule, and well coordinated across internal teams and external production partners.

You will manage established direct-mail workflows from intake through in-home delivery:

• Campaign planning
• Data and creative readiness
• Proofing
• Approvals
• Vendor handoffs
• Production tracking
• QA
• Issue resolution

You will work independently on routine execution while partnering closely with Growth, Creative, Implementation, Analytics, and external vendors.

Responsibilities

• Own campaign execution from approved request through mail delivery, including timelines, dependencies, approvals, and status communication.
• Coordinate high-volume quarterly and ad hoc mail programs across automated and manual production workflows.
• Partner with print and mailing vendors to confirm specifications, schedules, proofs, counts, postage, and in-home windows.
• Perform detailed quality assurance across copy, personalization, client-specific requirements, creative assets, URLs and QR codes, audience files, and production proofs.
• Maintain campaign plans, forecasts, trackers, and documentation so stakeholders have a clear view of scope, timing, risk, and decisions.
• Identify issues early, recommend practical solutions, and lead coordinated resolution when timelines or quality are at risk.
• Support knowledge transfer before coverage begins and document work thoroughly for a smooth transition at the end of the engagement.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Days 1–30: Learn, shadow, and prepare
  • Complete onboarding to Virta’s direct-mail processes, systems, quality standards, and client-specific requirements.
  • Learn the quarterly mailing calendar, current campaign portfolio, forecasting process, vendor workflows, and approval paths.
  • Review active and upcoming campaigns, production lead times, documentation, and known risks.
  • Shadow the Direct Mail lead through campaign setup, proofing, vendor handoffs, and production tracking.
  • Complete guided campaign executions and QA reviews with close oversight.
  • Establish working relationships with Growth, Creative, Content, Implementation, Analytics, account partners, and direct-mail vendors.
  • Identify documentation or process gaps that could affect coverage.
• Days 31–60: Assume primary execution ownership
  • Take primary ownership of assigned direct-mail campaigns from intake through in-home delivery.
  • Manage campaign timelines, dependencies, approvals, audience inputs, proofs, production milestones, and vendor communication.
  • Execute established QA controls across content, personalization, client requirements, audience files, URLs, QR codes, counts, and production proofs.
  • Maintain campaign trackers, forecasts, decision logs, and status updates.
  • Lead recurring campaign and vendor check-ins and escalate risks early.
  • Continue working closely with the hiring manager and designated reviewers on unfamiliar, complex, or high-risk campaigns.
  • Document exceptions, decisions, and process updates as they occur.
• Days 61–90: Stabilize coverage and strengthen continuity
  • Fully own day-to-day direct-mail operations for the assigned portfolio.
  • Maintain on-time execution across planned and ad hoc campaigns while balancing competing priorities.
  • Proactively manage production risks, vendor issues, changing requirements, and cross-functional dependencies.
  • Demonstrate consistent application of quality controls, with no preventable material errors.
  • Recommend practical improvements to documentation, handoffs, tracking, or QA where appropriate.
  • Ensure campaign documentation and forecasts are current and accessible.
  • Begin preparing a structured transition plan covering in-flight work, upcoming deadlines, vendor commitments, open decisions, and known risks.

Must-Haves

• 3+ years of experience in marketing operations, print production, campaign operations, or a closely related field.
• Demonstrated ownership of complex, deadline-driven campaigns with multiple stakeholders and external vendors.
• Exceptional attention to detail and a disciplined approach to quality assurance, documentation, and change control.
• Ability to read audience requirements, reconcile counts, spot inconsistencies, and translate operational details for nontechnical partners.
• Strong project management and communication skills, including clear escalation when risks or tradeoffs emerge.
• Comfort ramping quickly into established systems and processes while using sound judgment with limited day-to-day direction.
• Successfully designed and implemented repeatable AI-enabled workflows that address team bottlenecks and improve efficiency.

Nice to Have

• Experience with direct-mail platforms or production partners such as PostGrid, Cornerstone, or comparable tools and vendors.
• Experience with Asana, Notion, Braze, or similar campaign-management and lifecycle-marketing systems.
• Familiarity with healthcare, benefits, regulated communications, or client-specific eligibility and branding requirements.
• Experience coordinating audience data, variable-content templates, testing, and print-production proofs.

How You Will Work

You will be embedded with the Member Growth Operations team for a defined period. Because direct mail is a material acquisition channel, the engagement will include structured onboarding, recurring working sessions, and ongoing quality reviews. After ramp-up, you will be expected to own routine execution, keep stakeholders informed, and escalate risks promptly.

The role is collaborative and cross-functional. Regular touchpoints may include team planning, campaign status reviews, production and vendor check-ins, creative or content reviews, and focused working sessions with Implementation or data partners.

What Success Looks Like

• Mail campaigns reach production and in-home milestones on schedule, with accurate and complete inputs.
• Quality checks are consistent, documented, and effective; preventable production or member-facing errors are avoided.
• Forecasts, trackers, approvals, and campaign records remain current and easy for partners to use.
• Vendors and internal stakeholders receive timely decisions, clear handoffs, and early notice of risks.
• Process knowledge is captured so the team can transition coverage cleanly at the end of the contract.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally.
• You have a strong sense of ownership and take initiative while empowering others to do the same.
• You prioritize positive impact over busy work.
• You have no ego and understand that everyone has something to bring to the table regardless of experience.
• You appreciate transparency and promote trust and empowerment through open access of information.
• You are evidence-based and prioritize data and science over seniority or dogma.
• You take risks and rapidly iterate.

Compensation

Virta has a location-based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $60-$80/hour.

Additional Information

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

As a remote-first company, our team is spread across various locations with office hubs in Denver and San Francisco.

Virta uses Ashby as its applicant tracking system, which incorporates AI-powered tools (provided by OpenAI, AWS, and Google Gemini) in certain aspects of the recruiting process, including application review, candidate screening, and interview note taking; your data is not used to train AI models, and all final hiring decisions are made by Virta Health personnel.