[Hiring] Klaviyo Email & SMS Specialist @UMAEZ LLC

Role Description

Fragrance and health and wellness are two of the most psychologically rich categories in DTC. Customers buy because they want to feel something, look like something, or become something. We build subscription-first brands in both and we need someone who can own the Klaviyo execution layer that keeps those subscribers engaged, retained, and coming back.

This role completes our Retention Pod alongside the Head of Retention and an E-Commerce Copywriter. The Head of Retention sets strategy and direction. Our designer produces the visual assets needed, the Copywriter produces the copy. You build it, set it live, make sure it works, and report on what it does.

What You Own

• Build and manage all email and SMS flows in Klaviyo — welcome, post-purchase, pre-renewal, cancellation save, win-back, payment recovery, and any new flows the strategy requires.
• Set up and manage all email and SMS campaigns — promotional sends, product launches, seasonal, upsell, and re-engagement — on schedule and to brief.
• Build and maintain audience segmentation across the subscriber base — behavioural, lifecycle-stage, purchase history, and channel-level segmentation that feeds into both flows and campaigns.
• Following instructions from Head of Retention or Head of Growth, set up and run A/B tests on subject lines, send times, content variations, and offer structures. Ensure correct setup, monitor, and deliver a clear readout with a recommended action.
• Own QA across every send — links, tracking, UTM parameters, render tests, deliverability checks, and list hygiene. Nothing goes live with an error.
• Pull weekly or monthly performance reporting as needed. Know key KPIs and how they impact the campaign e.g. open rates, click rates, revenue per recipient, flow performance by SKU, and other deliverability metrics.
• Maintain the email and SMS calendar in coordination with the Head of Retention — planned sends, active tests, and ensure upcoming flow launches are always visible.
• Stay current on Klaviyo updates, deliverability best practices, and retention trends — bring relevant new features or capabilities to the team.

Qualifications

• Proven hands-on Klaviyo experience — flows, campaigns, segmentation, and reporting.
• E-commerce or DTC background — understanding subscription economics, churn costs, and lifecycle flows.
• Strong QA discipline — zero errors before anything goes live.
• Data literacy — ability to read performance data and make clear recommendations.
• Organised and calendar-driven — manage multiple brands and sends in parallel.
• Comfortable in a fast-paced, remote, async team — own priorities and communicate proactively.
• Shopify familiarity — understanding how our e-commerce stack connects to Klaviyo and other retention relevant tech stack.

Requirements

• 3+ years Klaviyo SMS experience — building SMS flows and campaigns alongside email.
• Subscription brand experience — working on retention for a brand with recurring billing, renewal cycles, and cancellation save flows.
• Experience working closely with copywriters & designers.
• Familiarity with Loop Subscriptions or similar subscription management platforms.
• Experience across multiple brands or clients simultaneously.

Benefits

• Competitive full-time salary based on experience. To be confirmed after application review.

To Apply

Share your Klaviyo experience/portfolio if you have. Tell us what accounts you have managed, the types of flows and campaigns you have built, and the metrics you were responsible for. Include any results you can speak to.

Shortlisted candidates will complete a short skills test before any interview. The test covers Klaviyo setup, or segmentation logic designed to take no more than 60–90 minutes.