[Hiring] Executive & Marketing Support Virtual Assistant @Virtual Colleague Philippines

Role Description

This is a remote position.

Location: Sydney, Australia

Engagement: Full-Time, Ongoing

Hours: 40 hours per week

Schedule: Primarily aligned with Sydney / Australian Eastern business hours, with flexibility for non-customer-facing administrative tasks to be completed outside business hours.

The successful VA will work closely with the agency owner and support both the internal operations of Prego & Co and selected client-facing activities.

Is looking for a versatile, proactive, and highly reliable Executive & Marketing Support Virtual Assistant who can provide day-to-day administrative and operational support while also assisting with:

• Lead generation
• Telesales
• Customer communication
• Basic marketing administration

This is not a purely administrative role. The ideal candidate should be comfortable moving between:

• Executive assistance
• Customer support
• Lead follow-up
• Telesales
• Marketing administration
• Scheduling
• General business support

The VA will become an important extension of the business and should be confident communicating with customers, prospects, and internal team members.

Qualifications

• Previous experience as a Virtual Assistant, Executive Assistant, Administrative Assistant, Sales VA, Customer Support VA, or similar role.
• Strong verbal and written English communication skills.
• Excellent telephone communication skills.
• Confident and professional speaking voice.
• Previous sales, telesales, lead generation, or appointment-setting experience is highly desirable.
• Customer-service oriented.
• Strong organizational and time-management skills.
• Able to manage multiple priorities.
• Highly reliable and responsive.
• Comfortable working independently.
• Proactive rather than waiting for instructions for every task.
• Strong attention to detail.
• Able to follow scripts, processes, and instructions accurately.
• Comfortable working with Australian clients and customers.
• Professional and confident when communicating with business owners and professionals.

Requirements

• Provide day-to-day administrative support to the business owner.
• Manage routine administrative tasks and follow-ups.
• Assist with scheduling, calendar coordination, and appointments.
• Help organize information, documents, and business-related records.
• Monitor and respond to routine calls and inquiries as required.
• Assist with general operational tasks to keep day-to-day business activities running smoothly.
• Follow up on assigned tasks and ensure deadlines are met.
• Maintain organized records and systems.
• Provide general support across different areas of the business as priorities change.
• Answer incoming business calls when required.
• Respond professionally to customer and prospect inquiries.
• Assist with customer follow-ups.
• Provide information based on approved scripts, processes, and campaign information.
• Direct more complex questions to the appropriate member of the Sydney-based team.
• Maintain a professional and friendly customer experience.
• Follow up with leads and customers as instructed.
• Conduct outbound calls to prospects and leads.
• Follow up with individuals who have previously interacted with a campaign or marketing initiative.
• Contact warm leads rather than relying exclusively on cold outreach.
• Follow approved calling scripts and campaign instructions.
• Qualify prospects and identify potential opportunities.
• Answer basic questions and provide relevant information.
• Follow up with prospects who have expressed interest.
• Assist with converting qualified leads into appointments, inquiries, or sales.
• Record call outcomes and update relevant systems.
• Maintain accurate lead information and follow-up statuses.
• Escalate opportunities or questions requiring the agency's marketing team.
• Consistently work toward agreed lead-generation and telesales KPIs.
• Schedule approved social media content.
• Publish posts according to the provided content calendar.
• Ensure posts are published on the correct platform and at the correct time.
• Check scheduled posts for accuracy.
• Support basic social media administration.
• Maintain posting schedules and calendars.
• Coordinate with the internal marketing team when content or scheduling information is missing.
• Assist with basic marketing administration.
• Support the execution of marketing campaigns.
• Assist with campaign-related follow-ups.
• Help coordinate marketing-related administrative tasks.
• Support lead-generation activities connected to client campaigns.
• Assist with simple marketing tasks as assigned by the business owner or Sydney team.

Benefits

• Flexible working hours for non-customer-facing tasks.
• Remote work opportunity.

Company Description

Prego & Co is a boutique marketing agency based in Sydney, Australia, providing custom, end-to-end marketing solutions for its clients. The agency supports businesses with day-to-day marketing management, brand activations, campaigns, content, and digital marketing initiatives.