[Hiring] CRM Specialist @Roamless

Role Description

You’ll join a fast-growing CRM function and help shape how we engage and retain users across the full lifecycle.

• Move from one-off pushes to real lifecycle marketing.
• Build automated journeys across email, push, and in-app, with additional channels on the roadmap.
• Support migration to Braze, transitioning campaigns, improving segmentation, and setting foundations for scalable automation.
• Work closely with the team to build campaigns and automated journeys that move users from signup to first purchase, and from first purchase to loyal, repeated behavior.

Qualifications

• 1–2 years of experience in CRM, lifecycle marketing, email marketing or a similar hands-on role.
• Experience building automated lifecycle journeys/campaigns.
• Hands-on experience with a marketing automation platform such as Braze (preferred), Klaviyo, or CleverTap.
• Strong ownership and reliability.
• Excellent attention to detail.
• An analytical mindset.
• Clear and transparent communication.
• A proactive approach to problem-solving.
• Openness to feedback and a genuine motivation to continuously improve.
• The ability to work independently while collaborating effectively in a fully remote team.
• Excellent English skills, both written and verbal.

Requirements

• Build, test, schedule and launch CRM campaigns across email, push notifications and in-app messaging.
• Own the operational campaign process from briefing and setup through QA, launch and performance reporting.
• Support the implementation and migration of CRM campaigns, templates, customer segments and automated journeys in Braze.
• Create customer segments based on behavioural events, user attributes, engagement levels, purchase history and lifecycle stage.
• Develop automated lifecycle journeys across onboarding, activation, engagement, repeat purchase, retention, loyalty and reactivation.
• Perform detailed campaign QA, checking audiences, exclusions, journey logic, personalisation, translations, links, tracking and technical setup.
• Build and update email templates using HTML and Braze Liquid.
• Monitor CRM performance across engagement, conversion, repeat purchase, retention and unsubscribe metrics.
• Support A/B tests across audiences, messaging, timing, channels, incentives and customer journey design.
• Maintain accurate campaign calendars, documentation, naming conventions and internal processes.
• Collaborate with copy, design, product, and data teams to coordinate campaign requirements and resolve blockers.

Benefits

• Hardware you need to be most productive.
• Home office budget: $500 on equipment for home office setup (e.g., a keyboard, a screen, etc.).
• Learning and development budget: Up to $1000 annually for books, online courses, conferences, etc.
• $200 non-expiry yearly Flex credit for data, hotspot, and calls.
• Annual phone number subscription (US, UK, Canada, or Australia) inside the Roamless app.
• Full-time local contract.
• Supportive, diverse, inclusive team.

Company Description

Roamless provides a global mobile connectivity service that is up to 90% cheaper than traditional roaming. With one eSIM, users get instant, reliable data anywhere in the world without hidden fees or expiration dates. The company has grown 4-5x Year on Year and has been trusted by over 2M users.