[Hiring] CRM Consultant @Massive Rocket

Role Description

As a CRM Consultant at Massive Rocket, you'll play a pivotal role in planning, executing, and optimizing CRM campaigns across multiple channels, such as email, SMS, push notifications, content cards, and WhatsApp. While you won't be responsible for creating or leading strategy development, you will meticulously plan and execute campaigns based on strategies provided by our clients or developed by our strategy team. You'll collaborate closely with our clients, working hand-in-hand to translate campaign strategies into impactful initiatives that drive results. You'll guide our project team to success, ensuring seamless execution, efficient operations, and exceptional client satisfaction.

Responsibilities

• Lead the execution of CRM initiatives within the Braze platform for our clients across various channels
• Configure and customize the Braze platform to implement agreed-upon strategies and campaigns
• Design and execute targeted marketing campaigns using Braze’s messaging capabilities
• Utilize Braze's segmentation and personalization features to tailor campaigns to specific audience segments
• Collaborate with the strategy team or other relevant stakeholders to ensure alignment between strategy and execution
• Partner with clients to understand their needs and develop tailored solutions that deliver lasting results
• Manage and analyze large datasets to understand customer behaviour and trends
• Master Braze and its features to deliver innovative solutions that elevate our clients' success
• Relevant document and reporting creation (e.g., measure and report on the performance metrics of executed campaigns)

Qualifications

• 5+ years of experience in a Marketing Automation Specialist in the CRM space
• Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot
• Attention to detail, including QA of CRM Campaigns, Integrations & relevant documentation, ensuring accuracy and alignment with best practices
• Strong knowledge of digital marketing
• Understanding of relational databases and data structures
• Proactive mindset and ability to work in cross-functional teams
• Strong interpersonal and communication skills gained through experience in a client service environment (e.g., agency, client-facing role)
• Experience working in an agency setting or client-facing roles
• C1 level of English proficiency

Helpful skills

• Braze Certifications (i.e., Practitioner, Marketer)
• Extensive experience working with Braze platform, demonstrating proficiency in utilizing its features
• Experience in data analysis leveraging SQL

Benefits

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else
• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win
• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond
• Remote‑First for Life – Work from wherever you feel your best
• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter
• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

A Few Things to Know Before We Get Started

• Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work
• Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment
• ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)
• References – We may request two references, so have names, relationships, and contact details ready
• For Contractors – Proof of incorporation and up‑to‑date insurance is required

A Quick Note on Applications

We receive a high volume of applications, and while we’d love to reply to everyone personally, it’s not always possible. If you haven’t heard from us within two weeks, it sadly means you haven’t been successful this time. But don’t let that stop you—we’re growing fast, and new opportunities open up all the time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.