[Hiring] Virtual Legal Receptionist @Job Duck

Role Description

Join Job Duck as a Virtual Legal Receptionist and become the welcoming first point of contact for a busy law firm. In this role, you will:

• Manage incoming calls, gather essential information, answer general inquiries, and connect callers with the appropriate team member.
• Help identify prospective clients who may be a good fit for the firm and guide them to the Sales or Intake team for further evaluation.
• Contribute to a positive experience for clients, prospective clients, vendors, and other contacts.

Monthly Compensation Range: From 1,015 to 1,100 USD

Responsibilities include, but are not limited to:

• Follow the firm’s procedures, policies, communication standards, and call handling protocols.
• Maintain accurate information in Clio Grow and Clio Manage.
• Schedule calls and meetings when required.
• Sort and route incoming communications to the appropriate person.
• Take complete and accurate messages when the appropriate team member is unavailable.
• Welcome callers professionally and create a positive first impression of the firm.
• Apply the firm’s established guidelines to help identify whether a prospective client may be a potential fit.
• Route qualified prospective clients to the Sales or Intake Specialist for further evaluation.
• Collect preliminary information from prospective clients.
• Transfer calls to the appropriate attorney, team member, or department.
• Respond to general questions from clients, prospective clients, vendors, and other callers when the appropriate information is available.
• Identify the purpose of each call and gather the necessary initial information.
• Answer incoming calls during regular business hours and serve as the primary daytime receptionist.
• Coordinate with backup reception coverage for overflow, after hours, and weekend calls when necessary.
• Use Microsoft Teams and Microsoft Outlook to coordinate internal communications, email, and calendar activities.
• Send reminders and follow up communications when necessary.
• Assist with general email inquiries as needed.
• Communicate caller information and messages promptly to the appropriate team member.

Qualifications

• At least 1 year of previous experience in reception, client service, intake, sales, or a related role is preferred.
• Strong spoken and written English with clear and confident communication.
• Professional and welcoming telephone presence.
• Active listening and information gathering skills.
• Strong interpersonal and client service abilities.
• Sound judgment when routing calls and evaluating general inquiries.
• Ability to remain calm and organized in a fast-paced environment.
• Strong attention to detail and message accuracy.
• Reliable follow through and time management.
• Ability to learn new systems, procedures, and call protocols quickly.
• Discretion when handling confidential client information.
• Resourceful and solution-oriented approach.
• Adaptability when managing changing priorities and call volumes.
• Ability to work independently while supporting a collaborative team.

Requirements

• Location and timezone: Remote, Eastern Standard Time (EST).
• Working Hours: Monday to Friday from 7AM to 4PM EST.
• Expected call volume: Moderate to high (15-30 calls per day).
• Software and Tools Required: CRM: Clio; Email/Calendar: Outlook, Teams.

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!