[Hiring] Personal Injury Records Coordinator @Job Duck

Role Description

Join Job Duck as a Personal Injury Records Coordinator and play a key role in helping legal teams maintain organized, complete, and case-ready files. In this position, you will support case development by:

• Auditing files
• Obtaining critical records
• Gathering evidence
• Ensuring documentation is accurate and accessible

You will thrive if you enjoy solving problems, taking initiative, and connecting details that help move cases forward. This is an excellent opportunity for a motivated professional who values ownership, organization, and making a meaningful impact behind the scenes of successful legal case management.

Monthly Compensation Range: From 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Support the legal team with administrative and case related projects as needed.
• Assist with ongoing case preparation and file buildout activities.
• Support attorneys and case managers by ensuring files contain the information needed for case evaluation and development.
• Escalate delays, obstacles, or issues when necessary to keep cases progressing.
• Document the status of records and evidence requests accurately.
• Communicate with external agencies, records custodians, medical providers, and other stakeholders to obtain required records.
• Obtain and monitor requests for investigative materials, including video evidence and body camera footage.
• Coordinate requests for medical records, police reports, and other relevant documentation.
• Track outstanding documentation requests and ensure timely follow up through completion.
• Maintain accurate, organized, and up-to-date electronic case files.
• Identify missing, incomplete, outdated, or inconsistent information and take action to resolve gaps.
• Review and audit case files to ensure all required documentation, evidence, and records are present and properly organized.
• Take ownership of assigned responsibilities and proactively drive tasks to completion.
• Review case information and identify additional evidence or documentation that may strengthen the case.

Qualifications

• 1 year of experience working as a legal assistant or records retriever/manager/coordinator
• Personal Injury experience is required
• Excellent English and Spanish communication skills
• Strong attention to detail
• Organization and time management
• Case file auditing and review
• Records retrieval and evidence collection
• Problem solving and critical thinking
• Ability to identify gaps and inconsistencies in documentation
• Initiative and ownership mindset
• Follow up and persistence
• Resourcefulness
• Professional written and verbal communication
• Confidential information handling
• Ability to work independently
• Adaptability in a fast-paced environment
• Collaboration and teamwork

Requirements

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Light to moderate
• Software and Tools Required:
• CRM: FileVine
• Other: Microsoft Outlook, Google Workspace
• Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America)
• Languages: English, Spanish

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.