[Hiring] Paralegal / Case Management @Chariot Claims

Role Description

The Paralegal / Project Manager owns cases from the point they're ready for a demand letter/package through payout administration. You'll be the connective tissue between Legal Strategy and Ops — reviewing and QA'ing legal materials, shepherding packages through counsel review, and making sure cases move forward on schedule with clean handoffs. This role requires a legal background — you'll be reading and assessing legal documents. Paralegal experience, law school, or equivalent litigation exposure is expected.

Responsibilities

• Legal Review & Package Prep
  • Take cases from "ready for demand letter" through demand letter package finalization and initiation.
  • Read and assess legal materials, flagging inconsistencies (statutory cites, theory alignment, state coverage, ToS conformity) before they reach outside counsel.
  • Run pre-send QA on demand letters and notice batches; resolve or escalate findings.
  • Shepherd drafts through review with in-house and outside counsel; track redlines to resolution and confirm final packages are sent on schedule.
• Pipeline Ownership (Pre-Initiation → Initiation)
  • Drive demand letter/package planning and sequencing; confirm scope, claimant counts, and target send dates.
  • Coordinate with Ops on package readiness before package assembly.
  • Maintain a single source of truth on case status; publish weekly status to counsel and internal stakeholders.
• Case Tracking & Documentation (Post-Initiation)
  • Own and maintain the Case Updates and Ledger documents for every initiated case.
  • Track each case through its full post-initiation lifecycle: data delivery → arbitrator selection → hearings/mediation → settlement → payout administration.
• Counsel Workflows
  • Manage Needs Attention items end-to-end, partnering with Marketing on email content and outreach materials and with Ops on data collection and claimant submission assembly, ending with delivery to counsels.
  • Track performance of Needs Attention outreach and drive iterative improvements to lift response rates and reduce cycle time.
  • Run payout workflows in coordination with Ops.

What Success Looks Like

• Every active case has a clear owner, current status, and next milestone — visible to Legal, Marketing, and Ops without asking.
• Demand letter packages are QA'd cleanly before reaching counsel; fewer to no redline cycles, fewer substantive issues caught by outside counsel that should have been caught internally.
• Cases move from "ready for DL" to initiation on predictable timelines; slippage is flagged and accounted for early when it happens.
• Needs Attention items move faster and convert better — measured by open rates, response rates, and time-to-resolution.

Qualifications

• Legal background required — paralegal certification, JD, law school coursework, or equivalent hands-on litigation experience.
• Familiar with US law (doesn’t need to be US-based but need to have worked with US law, e.g., similar role at US-based law firm).
• 5+ years in project/program management, operations, or paralegal/case management roles (complex litigation or mass arbitration experience is a strong plus).
• Proficient with AI tools and modern tech/tooling — comfortable using Claude/LLMs, Notion, Linear, Airtable, and similar.
• Comfort with structured data and spreadsheets; ability to build and maintain trackers that scale across many cases.
• Strong verbal and written communication — most coordination will happen async in docs, tickets, and email.
• Will be interfacing with Mensch/Rettferd and other law firms.