[Hiring] Legal Operations & Paralegal Specialist @RapidSOS

Role Description

Every legal request at RapidSOS comes through one front door, and this role owns it. As our Legal Operations & Paralegal Specialist, you’ll be the operating backbone of a lean, AI-native legal team that supports four Business Units. You’ll make sure every matter lands with the right owner on day one, that public-sector deals don’t stall waiting on paperwork, and that no insurance, filing, or compliance deadline is ever missed. You’ll also build the automations and AI workflows that take routine work off our attorneys’ plates, so counsel can spend their time on judgment calls. This is an individual contributor role reporting to our Lead Corporate Counsel, and you’ll have real ownership from the start.

What you’ll do:

• Run Legal’s intake for 10+ new requests every business day. Triage each one and route it to the right owner the same day, with every required field filled in.
• Keep public-sector revenue moving by turning around standard order forms, RFP administrative packages (W-9s, certificates, registrations, signatures), and customer and vendor setup documents quickly and accurately. Spot anything non-standard and escalate it to counsel.
• Own corporate insurance end to end: work with our broker, drive the renewal timeline, and deliver certificates of insurance within two business days.
• Run the corporate compliance calendar, including annual reports, entity good standing, registered agent, Data Privacy Framework recertification, and our SAM.gov and GSA Schedule administration.
• Own the legal tech stack (our legal tracker, Ironclad, and the template library), and partner with our AI team to build intake rules, templates, and AI agents for work like order-form review, NDAs, and vendor review.
• Use GC AI, the Claude suite, Ironclad, and Coworker for first-pass checks of order forms, NDAs, and RFP requirements, and to compare customer insurance requirements against our coverage. You’ll confirm accuracy before anything leaves Legal.
• Keep Legal’s operating data clean and trusted, and deliver an automated weekly scorecard that shows leadership volume, turnaround, and bottlenecks at a glance.
• Handle sensitive matters, including HR investigations, litigation, M&A, and criminal justice data, with complete discretion.

Qualifications

• 4+ years of experience as a paralegal or legal operations professional. In-house experience at a SaaS or government-contracting company is a strong plus.
• Hands-on experience with a CLM or matter-management system (Ironclad or similar).
• A track record of owning certificates of insurance, corporate filings, and entity maintenance.
• Fluency with AI tools for drafting, review, and workflow. You’ve built at least one automation or AI workflow yourself, and no-code tools count.
• Strong follow-through. You own deadlines across a high-volume queue without needing reminders.
• Sound judgment about what’s routine and what needs an attorney.
• Discretion with privileged and highly sensitive information, including criminal justice data and HR matters.
• Minimal to no travel required.

Nice-to-have experience (but not required!):

• Experience with SAM.gov, the GSA Schedule, or public-sector RFPs.
• A paralegal or legal operations certification.

Benefits

• The chance to work with a passionate team on solving one of the largest challenges globally.
• Competitive salary and benefits and equity participation.
• A dynamic, flexible and fun start-up work environment with a highly talented team.

Salary Information

Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $70,000 - $100,000. This role will also be eligible to receive equity options.

Equal Opportunity Statement

RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.