[Hiring] Legal Intake Specialist @Wing Assistant

Role Description

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking for a Legal Intake Specialist to start immediately!

• Answer inbound calls from potential new clients and provide a professional, welcoming first point of contact.
• Screen and qualify incoming calls to determine whether cases fall within the firm's practice focus using structured client evaluation tools.
• Clearly communicate the firm's value and explain its legal strategy sessions to potential clients.
• Schedule legal strategy sessions using the customer management system.
• Follow up with prospective clients and guide them through the legal intake process.
• Perform clerical tasks, including paperwork, spreadsheet management, text messages, and email follow-ups.
• Maintain accurate and timely documentation of client interactions.
• Organize paperwork and complete data entry to support the new client onboarding process.

Qualifications

• Demonstrated success in a client-facing customer service or sales role.
• Excellent verbal and written English communication skills.
• Confident and professional when handling phone conversations.
• Naturally compassionate, empathetic, and committed to providing excellent customer service.
• Positive, energetic, and motivated by goals and delivering a superior client experience.
• Self-motivated, reliable, quick to learn, and proactive.
• Detail-oriented with strong organizational skills.
• High school diploma required; college coursework or a degree is preferred.
• Proficient in Microsoft Office, especially Microsoft Excel.
• Able to provide a brief cover letter explaining your qualifications, customer service approach, and interest in the role.
• Willing to submit a DISC Assessment for personality evaluation.

Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule and Location

• Full-Time
• 8:00 AM – 5:00 PM Eastern Standard Time (EST)

Salary Package

PHP 43,000 – PHP 45,000 per month

Important Application Requirements

• Applicants must include a brief cover letter explaining why they are a good fit for the position, highlighting their relevant skills, customer service approach, and genuine interest in the role.
• A DISC Assessment must also be provided for review.
• Only qualified candidates will be invited to take the assessment and be scheduled for an interview.