[Hiring] Legal Innovation & Operations Lead @Block

Role Description

We are looking for a collaborative, curious operations professional with a passion for leading our Legal Innovation & Operations (LIO) team within our Counsel organization. We're looking for a strategic, detail-oriented builder to lead our team operations strategy from vision to execution. You will manage multiple workstreams, from continuing the work to improve the organization's technology and automation initiatives to managing our budget and reducing third-party spend where possible. We will task you with solving problems, optimizing processes, and bringing the power of automation and AI into how our work gets done.

You Will:

• Lead the charge on defining and driving our legal tech strategy, including setting the vision, building the roadmap, and delivering tools that make our team faster, smarter, and more connected.
• Oversee our suite of legal systems (like CLM, eBilling, knowledge management and workflow platforms), ensuring they're optimized, well-integrated, and aligned with how the business actually works.
• Manage our core digital platforms, keeping them efficient, intuitive, and budget-conscious.
• Partner across Legal, Policy, IT, Finance, Business Operations and beyond to evaluate and roll out technology and solutions that streamline work and improves the experience for everyone who touches it.
• Design elegant solutions and connecting the dots between business needs and technology.
• Build and maintain relationships with vendors, ensuring we get measurable value from our tech investments.
• Lead multi-quarter, cross-functional projects that push automation, AI, and data-driven insights deeper into how we deliver our work throughout the organization.
• Help create operational excellence wherever opportunities exist.

Qualifications

• 8+ years of experience in legal operations, tech strategy, or a related operations-focused role.
• Experience leading automation or AI initiatives that drive measurable improvements.
• Capacity for managing budgets, timelines, and stakeholders, with a sharp eye for detail and follow-through.
• Adaptive communication methods, translating technical detail into clear business value.
• A collaborative and curious mindset, unafraid to experiment or rethink how things are done.
• Familiarity with platforms like DocuSign CLM or workflow automation tools (bonus points for hands-on implementation experience).
• Experience building trust quickly and working well with everyone from senior leadership to individual contributors.

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning

Company Description

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.

• Square makes commerce and financial services accessible to sellers.
• Cash App is the easy way to spend, send, and store money.
• Afterpay is transforming the way customers manage their spending over time.
• TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
• Bitkey is a simple self-custody wallet built for bitcoin.
• Proto is a suite of bitcoin mining products and services.