Role Description
The Administrative Assistant will work closely with the attorney and paralegal and will take primary responsibility for administrative and operational tasks. The role will also include a small but meaningful social media and marketing component, including helping create and post engaging content for the firm's social media platforms.
Key Responsibilities
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Administrative & Office Support
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Answer and route incoming telephone calls and respond professionally to general inquiries.
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Manage calendars, appointments, meetings, reminders, and scheduling.
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Monitor and organize incoming emails and correspondence as assigned.
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Maintain electronic and physical files in an organized and consistent manner.
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Scan, upload, download, save, and properly name documents.
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Prepare routine correspondence, letters, forms, and other administrative documents.
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Coordinate mail, deliveries, and other office-related matters.
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Maintain office supplies and assist with vendors and routine office needs.
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Assist the attorney and paralegal with administrative projects as needed.
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Client Service & Intake Support
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Serve as a professional and welcoming first point of contact for prospective and existing clients.
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Manage prospective client intake from initial inquiry through consultation scheduling, including gathering preliminary information, sending intake forms and reminders, following up, and ensuring a professional and responsive experience for prospective clients.
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Follow up with clients regarding administrative matters and outstanding documents.
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Maintain accurate client contact information and update the firm's systems as needed.
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Provide excellent client service while maintaining professionalism and confidentiality.
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Legal Administrative Support
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Assist with opening and closing client matters.
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Organize documents and maintain orderly client files.
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Assist with routine document processing, filing, and correspondence.
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Track deadlines and help maintain calendars and task lists.
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Provide administrative support for filings and case-related matters as directed.
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Work collaboratively with the firm's paralegal while recognizing that substantive paralegal work will remain with the paralegal.
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Social Media & Marketing
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Assist with creating and scheduling content for the firm's social media platforms.
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Create simple graphics, captions, educational posts, firm updates, and other content consistent with the firm's brand.
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Help maintain a consistent social media posting schedule.
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Identify opportunities to repurpose firm information into useful social content.
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Help maintain and organize a library of approved photos, graphics, videos, and content ideas.
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Ensure content is reviewed and approved before publication when required.
Qualifications
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Excellent organizational skills and strong attention to detail.
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Professional written and verbal communication skills.
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Friendly, polished, and comfortable communicating with clients.
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Ability to prioritize multiple responsibilities and follow through without constant supervision.
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Strong computer skills and comfort learning new software and systems.
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Proficiency with Microsoft Office.
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Comfortable using social media platforms and learning basic content-creation tools such as Canva.
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Good judgment and ability to handle confidential information appropriately.
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Dependable, punctual, resourceful, and proactive.
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Prior administrative or professional office experience required.
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Prior law firm experience is a plus but is not required for the right candidate.
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Bilingual English/Spanish is required.
Company Description