[Hiring] Investigator @College of Immigration and Citizenship Consultants

Role Description

The incumbent investigates complaints of professional misconduct in an unbiased and professional manner while ensuring transparency, efficiency, and public protection.

• Review complaints to assess risk and identify potential conduct issues relating to the College’s Code of Conduct, By-laws, and legislation.
• Investigate complaints and allegations of professional misconduct.
• Collect, interpret, document, and preserve relevant information and evidence. This can include obtaining and executing production orders, subpoenas, and warrants.
• Conduct interviews with complainants, witnesses, and licensees to assist counsel, the Complaint Committee, and Discipline Committee in determining the facts of the case.
• Liaise with other stakeholders including the public, counsel, Tribunal members, and enforcement agencies to gather additional information.
• Liaise with licensees and their counsel to obtain client files, documents, and communications that are relevant to an investigation.
• Prepare the Final Investigation Report (using the applicable template) for submission to the appropriate team members or committee.
• Provide support for the hearings process by preparing and reviewing documentation for hearings and testifying at disciplinary hearings, as necessary.
• Collaborate with other staff to identify trends and patterns requiring further investigation (e.g., fraudulent schemes and repeat offenders).

Qualifications

• College Diploma in a related field such as business, risk, immigration, investigations, law or law enforcement, plus additional training or certification in a related discipline (e.g., fraud, investigation).
• 3-5 years of experience working in an investigative capacity in a regulatory or enforcement agency.
• Knowledge of investigative processes, evidentiary rules and assessment, interview techniques, cyber investigations, and methodologies.
• Knowledge of legal and administrative law principles such as procedural fairness, confidentiality, privacy, human rights, and evidence law.
• Ability to acquire knowledge of the College Act, regulations, By-laws, and Code of Professional Conduct.
• Knowledge of office/administrative software.

Requirements

• Critical thinking and analytical skills to analyze and draw conclusions about evidence.
• Time management and organizational skills to manage and prioritize competing priorities and deadlines.
• Organizational skills to keep track of deadlines and a high volume of case documents and materials.
• Flexibility to work in a fast-paced changing environment as a collaborative team player who demonstrates initiative.
• Interpersonal and stakeholder relationship management skills to de-escalate and interact professionally and respectfully with stakeholders (licensees, witnesses etc.) who are often stressed, upset or angry about their case.
• Written and verbal communication skills to prepare case materials (e.g., complaint report, interview summaries, affidavits), testify at disciplinary hearings and to communicate with parties diplomatically and respectfully, many of whom have language barriers.
• Attention to detail to ensure accuracy and completeness of review and documents/materials.
• Tact and discretion to work on confidential and sensitive matters.

Benefits

• The College hires and onboards 100% remotely.
• The opportunity to protect the public interest within the immigration and citizenship sector.
• A culture of transparency, where team members are involved in important conversations.
• Full health benefits from day one for you and your family.
• Access to the Employee and Family Assistance program.