[Hiring] General Liability Claims Consultant @Builders Insurance Group

Role Description

The General Liability Claims Consultant (Construction Defect) expertly evaluates and resolves the most complex construction defect claims, demonstrating a strong commitment to delivering exceptional service and achieving outstanding client satisfaction.

• Manage a diverse portfolio of complex construction defect claims involving the Company and its insureds, utilizing strategic claims handling practices to ensure optimal outcomes.
• Provide strategic direction and oversight for coverage litigation involving the Company and its insureds, ensuring effective resolution and alignment with organizational objectives.
• Provide strategic insight and consultative support to the management team on critical claims and legal matters, including both primary and excess claims management considerations.
• Analyze and draft coverage letters, including complex and high exposure matters.
• Assess compensability while identifying opportunities for subrogation or detecting suspicious claims.
• Identify and evaluate risk transfer opportunities including potential indemnification opportunities against uninsured subcontractors.
• Implement cost-effective strategies aligned with Company best practices to optimize vendor utilization and ensure efficient resource management.
• Establish reserves and authorize payments in accordance with established Company best practices, ensuring accuracy, consistency, and financial integrity.
• Negotiate and resolve claims within delegated authority, striving for fair and amicable settlements that align with Company standards and objectives.
• Build and maintain strong professional relationships with clients and claimants to promote effective and timely issue resolution.
• Provide leadership and oversight in the absence of supervisors and directors, ensuring continuity of operations and effective team support.
• Serve as a trusted technical resource for colleagues within the General Liability team and across the organization, fostering collaboration and knowledge sharing.
• Engage in large account visits and contribute to training seminars to support client relationships and professional development.
• Represent the Company at hearings and mediations as necessary, ensuring effective case management and advocacy.
• Maintain and monitor diaries to ensure timely processing.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree or equivalent combination of education and experience in the insurance field.
• Ten or more years of comprehensive experience managing all aspects of claims within the assigned business area, including five or more years of experience in a supervisory or managerial capacity.
• Possessing relevant professional designations, such as SCLA, CPCU, or other industry-recognized insurance certifications, is highly desirable.
• Current Georgia Adjuster License holder, with additional state licenses maintained as required (e.g. non-resident licenses).
• Knowledge of applicable state laws across operational territories.
• Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving.
• Ability to work autonomously while maintaining transparent and consistent communication with internal leadership.
• Skill in fostering a positive company culture through effective training, mentoring, and leadership, cultivating trust and engagement within the team.
• Skill in analysis, time management, prioritization, negotiation, and project management; ability to multi-task effectively while paying attention to detail.
• Ability to prepare and deliver presentations to customers, senior leaders, and other key stakeholders.
• Skill in both verbal and written communication with the ability and commitment to maintain confidentiality.
• Proficient with Microsoft Office Suite and function-specific software applications.

Company Description

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers.

• Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces.
• Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.
• Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients.
• This is what we mean by Insurance Built Strong®.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace!