[Hiring] Director of Consumer Compliance @Bakkt

Role Description

As the Director of Consumer Banking & Regulatory Compliance, you will join our Second Line of Defense (2LoD) to build, oversee, and scale the compliance framework for our Neobank rollout. Reporting directly to the Chief Compliance Officer, you will own the regulatory compliance strategy for our consumer banking products, manage partner bank governance, and support our cryptocurrency and brokerage operations. Additionally, you will be instrumental in designing and overseeing our risk management and fraud prevention frameworks, ensuring safe, secure, and compliant payment operations across the platform. This is a high-impact, cross-functional role requiring deep expertise in US consumer protection regulations, partner bank relationships, and a forward-looking mindset to help scale our fintech and digital asset ecosystems domestically and globally.

Qualifications

• 5+ years of compliance or legal experience within a fintech, neobank, challenger bank, or a sponsor-bank program.
• Strong operational knowledge of US consumer banking regulations (specifically UDAAP, Reg E, and Reg Z).
• Deep understanding of payment operations, network rules (e.g., NACHA, Visa/Mastercard), and modern fraud typologies alongside mitigation tools.
• Proven experience conducting operational and enterprise risk assessments within a complex fintech or digital asset environment.
• Proven experience establishing or managing governance programs with partner/sponsor banks.
• Practical experience operating within a formalized Three Lines of Defense risk management framework.
• Knowledge of digital asset compliance, brokerage environments, or European regulations (such as MiCA and GDPR) is a significant plus to support our global expansion.
• Superb communication skills and the ability to partner effectively with product, engineering, marketing, and operations teams to build compliance-by-design.

Requirements

• Own the compliance strategy and execution for the rollout of Bakkt's Neobank initiatives.
• Manage compliance policies and oversight for US consumer regulations, including UDAAP, Regulation E, and Regulation Z.
• Conduct comprehensive compliance reviews and approvals of marketing collateral, advertising, and user-facing communications.
• Serve as the primary compliance interface and manage robust partner bank governance frameworks and relationship management.
• Monitor and evaluate First Line of Defense operations (such as onboarding, customer service, and fraud operations) to identify gaps, conduct risk assessments, and advise on process improvements.
• Independently test 1LoD processes, including KYC onboarding, fraud alert clearing, Reg E, etc.
• Manage and mitigate risks associated with multiple payment rails (ACH, Wires, Cards), monitoring return rates, chargebacks, and ensuring strict adherence to NACHA and card network rules.
• Provide 2LoD oversight of fraud prevention strategies, addressing Account Takeover (ATO), synthetic identity fraud, and transactional fraud to minimize financial losses and protect consumers.
• Lead periodic enterprise, operational, and product risk assessments, defining risk tolerances, key risk indicators (KRIs), and mitigation plans for the consumer banking ecosystem.
• Partner closely with Financial Crimes Compliance, Licensing, and Brokerage teams to align regulatory approaches across crypto and traditional fiat services.
• Support the assessment of European Neobank compliance requirements and design pathways to align with MiCA Conduct of Business and Investor Protection rules.

Benefits

• We are at the intersection of traditional finance and the digital asset revolution.
• You will have a direct hand in building a global consumer banking and crypto ecosystem from the ground up.
• We support a highly collaborative, remote-friendly culture with competitive benefits, equity, and growth opportunities.