[Hiring] Conveyancing Administrator @Deep Blue Company

Role Description

As our Conveyancing Administrator, your duties will include:

• Provide day-to-day administrative support to a Conveyancing Paralegal across a high-volume residential conveyancing portfolio.
• Assist with the end-to-end administration of conveyancing files, ensuring accuracy, compliance, and timely progression of matters.
• Communicate professionally with clients, real estate agents, brokers, and internal stakeholders via phone, email, and SMS.
• Maintain accurate client records and manage confidential information in accordance with privacy and compliance requirements.
• Conduct client verification and collect key property and transaction information with a high level of accuracy.
• Prepare, update, and organise conveyancing documentation and electronic files throughout the transaction lifecycle.
• Support settlement activities, including assisting with PEXA processes and related administrative tasks.
• Deliver exceptional customer service while meeting key performance indicators and contributing to a collaborative team environment.

Qualifications

• A minimum of 2 years Queensland conveyancing experience.
• At least 2 years' experience in a customer-facing role, providing written and telephone support to Australian, New Zealand, or UK customers.
• Proficiency in Actionstep, PEXA and M365 applications.
• A demonstrated track record of delivering outstanding customer service and building trusted client relationships.
• Excellent written and verbal communication skills, with the ability to engage confidently and professionally with clients, colleagues, and stakeholders.
• Strong critical thinking and problem-solving skills, with the ability to identify issues, anticipate challenges, and implement practical solutions.
• A proactive mindset, consistently taking initiative and acting on opportunities to improve outcomes without requiring direction.
• The ability to anticipate the needs of clients and team members, ensuring a seamless and supportive experience.
• Excellent organisational and time management skills, with the ability to manage multiple priorities while maintaining accuracy and adapting to changing business needs.
• Exceptional attention to detail and a commitment to producing high-quality work.
• The ability to work independently while also contributing positively to a collaborative, high-performing team.
• Strong resilience, perseverance, and a commitment to delivering results.
• Commercial awareness, with an interest in staying informed of industry developments and best practices.
• The highest standards of integrity, professionalism, and discretion when handling confidential client and company information.

Requirements

• This role works mostly in a WORK-FROM-HOME SETUP.
• To be considered for this opportunity you must be able to demonstrate your home working environment is as follows:
• Conducive home office (free from noise and distraction).
• Main internet: wired internet of at least 100mbps.
• Reliable backup internet: at least 20mbps speed.