[Hiring] Claims Verification Case Manager @Kenny Habetz Injury Law

Role Description

The Claims Verification Case Manager is a case-development professional whose mission is to maximize case value, improve the client experience, and deliver attorney-ready files. This role acts as the bridge between matter intake and our legal teams, managing file setup, coverage investigation, liability investigation, client communication, and overall case readiness while ensuring assigned personal injury matters are accurate, complete, and positioned to move forward without avoidable delay. This remote role works closely with the U.S.-based Claims Verification and Legal Support teams. It requires strong written English, disciplined follow-up, careful handling of confidential records, and consistent overlap with Louisiana business hours.

Qualifications

• 1+ years in legal support, insurance claims, case management, or a similarly detail-heavy role
• Strong investigative judgement and effectiveness in identifying missing information
• Professional, clear, and compassionate written and spoken English and comfort communicating with U.S.-based teams, providers, and clients
• Exceptional document handling, task tracking, and electronic file organization skills
• Reliable internet connection, quiet workspace, and agreed U.S. business-hour availability
• Excellent accuracy, discretion, follow-through, and ability to identify issues promptly
• Comfort working in a fast-paced, technology-enabled, process-driven environment
• Ability to manage parallel workstreams while meeting deadlines and quality standards
• Alignment with core values: Teamwork, Client Happiness, Communication, Integrity, and Community

Requirements

• Confirm available insurance details for missing, inconsistent, or incomplete information
• Open appropriate claims
• Draft and transmit claims related documents
• Request and obtain coverage documentation, police reports, photographs, statements, and other available coverage and liability evidence
• Identify and flag liability and coverage issues and gaps
• Escalate discrepancies, suspected errors, urgent deadlines, and matters requiring legal judgment
• Complete required early-stage and milestone communications
• Maintain trust and engagement while the case is being developed
• Request, retrieve, label, and organize medical, billing, insurance, and other claim-related records as assigned
• Maintain complete and accurate electronic files and document request histories
• Follow up with carriers, providers, vendors, and internal case teams using approved procedures
• Confirm documents are attached to the correct matter and routed for appropriate review
• Maintain timely updates in the firm’s designated case management system
• Prepare timely, accurate, and concise case notes, tasks, and status notes
• Support process checklists, quality reviews, and handoffs to case managers and paralegals
• Follow approved service levels for response times, follow-up intervals, and record completeness
• Safeguard client and medical information using approved firm systems and access controls
• Follow attorney supervision, confidentiality, and data security requirements
• Do not independently offer legal advice, negotiate claims, or make legal determinations

Benefits

• 10 Days – Personal PTO may be used for vacation, personal matters, illness, or other time away from work
• 11 Days – Floating Holidays may be used to observe local, cultural, religious, or family holidays of their choice