[Hiring] Bilingual Legal Assistant @HireLATAM

Role Description

Our Client is seeking an empathetic, detail-oriented, and bilingual Legal Assistant to serve as a primary liaison for their Spanish-speaking clientele. This professional acts as a true client advocate and case coordinator, adept at building rapid rapport, guiding injured clients through high-stress situations with compassionate clarity, and driving end-to-end case workflows forward. This role idealizes a resourceful problem-solver who takes ownership of file accuracy, medical records retrieval, and strict deadline management.

Key Responsibilities

• Client Communication & Relationship Architecture:
  • Serves as the primary point of contact for Spanish-speaking clients, conducting proactive case status updates, consultation calls, and routine check-ins.
  • Manages inbound client inquiries across phone, email, and client portals in a timely, empathetic, and solution-oriented manner.
  • Delivers clear, compassionate communication to ensure clients feel informed, supported, and valued throughout every phase of their legal journey.
• Case Management & Legal Documentation:
  • Maintains precise, accurate, and structured digital case files within the firm's legal management system.
  • Drafts, formats, and proofreads legal correspondence, Letters of Representation, and other routine legal documentation in both English and Spanish.
  • Manages firm calendars, coordinates client appointments, and tracks litigation deadlines to ensure workflow compliance.
• Evidence & Medical Records Processing:
  • Coordinates and tracks comprehensive requests for medical records, itemized billing statements, wage loss documentation, and physician reports.
  • Maintains persistent follow-up workflows with healthcare providers, insurance adjusters, employers, and third-party vendors to eliminate case bottlenecks.
  • Systematically audits incoming records to ensure documentation is complete and ready for attorney review.
• Cross-Functional Team Support:
  • Collaborates daily with staff attorneys, legal assistants, medical providers, and external vendors to maintain dynamic case momentum.
  • Contributes to continuous process improvement initiatives to refine the overall client experience.

Qualifications

• Native or near-native fluency in both written and spoken English and Spanish, with a demonstrated ability to translate complex legal terms clearly.
• Exceptional time-management instincts, rigid attention to detail, and a proven ability to prioritize multiple tight deadlines independently.
• Strong proficiency with Microsoft Office Suite, Adobe Acrobat, and a natural comfort learning modern cloud-based legal technology platforms.
• High degree of self-direction, adaptability, and personal accountability, with a passion for taking initiative and finding answers.
• Calm under pressure, patient, and highly empathetic when interacting with clients experiencing traumatic or stressful life events.

Preferred Qualifications

• Prior experience working within a US law firm, legal support setting, or high-touch client service environment.
• Direct exposure to Personal Injury law workflows, including experience obtaining medical records and bills.
• Hands-on proficiency utilizing Filevine or identical legal case management systems.

Benefits

• Competitive baseline hourly pay ($10–$12 USD/hr) complemented by performance-based bonus structures.
• Defined paths for professional advancement and expanded operational responsibilities for high performers.
• Work within a collaborative, trusting team environment that prioritizes work-life balance and personal development.
• Reliable full-time hours (40 hrs/week, M-F 8-5 CST) executed alongside a supportive legal team in the US.