[Hiring] Bilingual Document Specialist @McCarthy Tétrault LLP

Role Description

We are recruiting for a Bilingual Document Specialist to join our team in our Montreal, Toronto, Vancouver, Calgary or Quebec City offices. The successful candidate must have a minimum of 2 years of experience in document management and will be responsible for providing firm-wide document support, such as:

• Creating various legal and other documents through copy typing, transcription, scanning or other methods.
• Proofreading and checking documents for appropriate formatting, spelling, grammar, and sense/clarity.
• Developing understanding and working knowledge of the Firm’s procedures for the production of documents from the Firm’s precedents.
• Responding promptly to requests, meeting deadlines, and working cooperatively with other departments and individuals within the Firm.
• Applying word processing expertise to be able to work on complex legal and other documents.
• Proactively managing workload fluctuations while working with minimal supervision and direction.
• Performing quality control of own work, seeking clarification when necessary, and reviewing work of others as required.
• Offering assistance to other members of the team, including mentorship when required.
• Managing the intake process of all document production requests and document support requests.
• Providing Firm-wide support for document production using Microsoft applications (e.g. Word, Excel, PowerPoint, Visio etc.).
• Documenting, logging, tracking and responding to calls, emails, voicemail and drop-bys for document support in a timely manner.
• Managing escalation and retaining problem ownership of document production and document production support.
• Reviewing support issues/procedures and recommending solutions with respect to document production and document production support.
• Other duties as assigned.

Qualifications

• College certificate (office administration, legal specialization, or related).
• Three years of experience in a professional work environment. Experience in a document production role will be an asset.
• Knowledge of legal terminology, documents and procedures an asset.
• Advanced proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Excellent interpersonal skills and telephone manners; ability to correspond effectively and respectfully with DSG clients.
• Ability to transfer knowledge in an efficient, pleasant and effective way using a variety of techniques and software applications.
• Patience, flexibility and an ability to effectively manage difficult situations.
• Well organized with meticulous attention to detail and strong proof-reading skills.
• Personable, approachable disposition, with an ability to handle pressure/stress.
• Well-developed analytical and problem-solving skills, with the ability to visualize and deliver creative solutions.
• Capability to adapt to different work schedules (week, weekends and statutory holidays where applicable).
• Confident in working independently, prioritizing and making day-to-day decisions, with the judgment to seek supervisory assistance when appropriate.
• Ability to type with a speed of 80-100 words per minute.
• Bilinguism (French and English) is required.

Requirements

• Minimum of 2 years of experience in document management.
• Bilingualism (French and English) is a requirement for this position.

Benefits

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.