[Hiring] Assistant Vice-President, Special Investigations @Crum & Forster

Role Description

We are seeking an Assistant Vice-President (AVP), Special Investigations Unit (“SIU”), to lead Crum & Forster’s investigatory and anti-fraud program across a diversified specialty product portfolio covering all insurance lines of business.

This role will lead an established SIU organization of approximately fifteen professionals, including SIU Managers, SIU Investigators, and SIU Analysts. The Assistant Vice-President will be responsible for:

• Strategic direction, operational oversight, and continuous improvement of Crum & Forster’s investigative practices, anti-fraud plan, and anti-fraud governance.
• Oversight of investigatory initiatives across multiple business units operating independently within the enterprise.
• Ensuring SIU operations are timely, compliant, effective, and aligned with business priorities.
• Oversight of suspicious claims, policies, applications, and other insurance transactions.
• Maintaining a strong focus on investigative quality, service standards, regulatory reporting, fraud trend identification, and operational excellence.
• Overseeing SIU quality assurance, training, workload management, vendor governance, and external agency coordination.
• Serving as a key liaison with departments of insurance, fraud bureaus, law enforcement, prosecutors, and industry anti-fraud organizations.

Overall, this position requires executive-level SIU leadership, strong commercial insurance acumen, regulatory discipline, and the ability to drive a high-performing investigatory function that protects the organization and supports sound business outcomes.

Qualifications

• Bachelor’s degree from an accredited college/university or equivalent experience is required.
• 10+ years of significant experience in SIU, insurance fraud, claims investigation, law enforcement, or related experience, including leadership of managers and multi-level teams.
• Demonstrated success leading SIU or anti-fraud operations within a commercial and specialty lines insurance environment.
• Strong knowledge of fraud detection, investigative practices, evidence development, anti-fraud procedures, and state fraud reporting requirements.
• Experience leading SIU quality assurance, service standards, training, workload management, and operational performance oversight.
• Demonstrates strong communication and collaboration with business partners including Claims, Underwriting, Premium Audit, Premium Accounting, Legal, Compliance, Audit, and senior leadership.
• Demonstrates critical thinking, sound judgment, and the ability to manage complex fraud-related matters and competing priorities.
• Strong analytical skills to use metrics, trends, and operational reporting to manage the function and drive continuous improvement.
• Experience overseeing SIU vendor management, including panel governance, performance, compliance, and cost-effectiveness.
• Experience working with departments of insurance, fraud bureaus, law enforcement, prosecutors, and industry anti-fraud organizations.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively at all organizational levels.
• Proficient abilities in Microsoft Office Suite, including Outlook, Word, Excel, and managing multiple claim systems and investigative technologies.
• Adaptable, self-directed, and responsive in a fast-paced environment with changing business priorities.
• Demonstrates initiative and accountability, taking ownership to obtain high-quality investigative and business outcomes.
• Operate in a hybrid capacity, with preferred presence in the Morristown, NJ home office with periodic travel for leadership meetings, training, business partnership activity, and external agency or industry engagement.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focusing on your whole family’s wellness, including physical, mental, and financial wellbeing.
• Support for career development, including tuition reimbursement, industry-related certifications, and professional training.
• A dynamic, ambitious, fun, and exciting work environment.
• Encouragement of social and community responsibility through a matching donation program, volunteer opportunities, and an employee-driven corporate giving program.