[Hiring] Assistant Vice President - Commercial Liability Claims @NFP Corp

Role Description

The Assistant Vice President – Commercial General Liability Claims is responsible for providing claims advocacy and account management services to clients involving moderate, complex, and catastrophic claims. The primary purpose is to assure clients receive exceptional service, maximization of policy coverage, in-depth advice, and claims advocacy in a timely and effective manner.

• Senior technical specialist role involving complex and catastrophic claims, heavy litigation, in numerous State and Federal jurisdictions.
• Serve as a trusted advocate for clients and key partners by delivering strategic guidance and expert oversight in the management of general liability claims.
• Engage collaboratively with clients, their representatives, insurers, technical experts, consultants, producers, and account managers to effectively advocate for client interests.
• Take ownership of resolving client claim issues in a timely manner, ensuring clear and proactive communication of outcomes to all relevant partners.
• Prompt notification to Claims Leaders, Sale and Service team, and others of large reserve changes in excess of $100,000.
• Maintain thorough and timely documentation within the EPIC claim file system, including detailed updates on claim activity, client and carrier interactions, and supporting documentation.
• Conduct thorough coverage analysis and research to address claim-related issues and collaborate closely with clients and their representatives.
• Attend (virtually or in-person) client meetings, including claim reviews, pre-renewals, renewal, etc.
• Support the General Liability Claim Leader and Sales Team in resolving client claim issues by providing responsive assistance and collaborative problem-solving.
• Provide support to Claim Leadership on a variety of initiatives, including the development and refinement of procedures and execution of ad-hoc projects.
• Occasionally author white papers and/or give presentations on topics clients are facing.

Qualifications

• Education: Bachelor’s degree required. Additional insurance certifications and/or legal background are a plus.
• Experience: A minimum of 15 years of experience in the commercial general liability claims industry is required.
• Skills:
  • Proficiency with general liability insurance products, contractual risk transfer, claims handling and management.
  • Strong understanding of transportation/automobile liability, management liability (E&O, D&O, Cyber, Crime), property and workers compensation coverages.
  • Proven background of working effectively with clients and partners in Claims Analyst, Service or Management capacity.
  • High level of organizational skills with proven successful experience in managing multiple tasks and internal/external clients concurrently.
  • Demonstrated expertise in written and verbal communications.
  • Customer Service – Manages difficult or emotional client situations; Responds promptly to client needs.
  • Proficiency with using broker based and carrier claims software applications.
  • Proficiency with all Microsoft Suite of products including Excel, Outlook, Word, and PowerPoint.
  • Proficiency in performing web-based meetings and in-person audio/visual presentations.
  • Proficiency in coordinating and performing technical claims discussions with internal and external clients.
  • Proficiency in coordinating claims audits and reviews.
  • Collaboration - Balances team and individual responsibilities.
  • Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.
  • Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
  • Motivation - Demonstrates persistence and overcomes obstacles.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.

Benefits

• Competitive salary
• PTO & paid holidays
• 401(k) with match
• Exclusive discount programs
• Health & wellness programs
• Performance-based incentives may be available