[Hiring] Auto Subrogation Claims Representative @Selective Insurance Company of America

Role Description

This position is responsible for the investigation and resolution of subrogation claims for our Commercial and Personal Automobile line of business. This individual reviews and concludes by settlement or closure assigned claims through commonly accepted subrogation practices. They are skilled in analyzing liability and investigative data and to make prompt and sound decisions. They possess strong resolution skills through the use of negotiation, arbitration, mediation, and litigation. The individual in this position will ensure claims are processed within company policies, procedures, and individual prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

Responsibilities

• Review assigned claims (which can be complex or high exposure) and determine appropriate course of action to identify and pursue recovery.
• Analyze loss details, explore subrogation potential, identify additional investigation which may be necessary in support of subrogation, settle claims through appropriate resolution methods, secure appropriate releases, process recovery checks, and return insured deductible when applicable.
• Document claim file timely and accurately. Ensure proper follow-up through diary system. Proactively communicate with key stakeholders in an appropriate and timely manner.
• Engage staff or panel counsel as needed to assist with subrogation and litigation efforts. Collaborate with LOB adjusters and attorneys in determining the need for experts to investigate subrogation potential and preserve evidence.
• Process incoming calls and correspondence from insureds, claimants, agents, underwriters, attorneys, and other key stakeholders regarding questions or problems associated with subrogation efforts.
• Utilize Intercompany Arbitration effectively to assist with timely recoveries on disputed or denied subrogation claims.
• Seek management approval for settlement values outside established authority levels. Participate in claims reviews and settlement conferences based on complexity and loss exposure.
• Ensure compliance with company, state, and federal regulations. Remain current on industry trends and laws related to subrogation procedures within our footprint.
• Effectively manage the litigation process and work collaboratively with counsel to reach optimal recovery outcomes for Selective.

Qualifications

• Advanced knowledge of claims handling and subrogation to assist co-workers and field personnel.
• Analyze (wc, auto, GL, HO, Property) policy language and endorsements pertaining to subrogation.
• Exceptional customer service skills.
• Damage and liability evaluation skills.
• Excellent negotiation, analytical, and organizational skills.
• Well versed with rules and regulations of Intercompany Arbitration, strong ability to formulate winning contentions and able to assist field personnel with questions.
• Understanding of Statute of Limitations and Statute of Repose and the importance of protecting them.

Requirements

• College degree preferred.
• 3 - 5 years claims experience preferred.
• 2+ years subrogation experience preferred.
• Must have valid state adjuster licenses.

Benefits

• Competitive base salary.
• Incentive plan eligibility at all levels.
• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted Employee Stock Purchase Program.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off.