[Hiring] Community and Knowledge Management Consultant for Digital Impact @AGORA

Role Description

The Digital Impact Division (DID) is at the heart of reshaping how UNICEF delivers lasting results for children. We are committed to harnessing the full potential of emerging digital technologies to advance UNICEF’s mission. DID works in close collaboration with regional Digital Impact teams and colleagues across headquarters divisions, regions, and country offices to leverage technologies and capabilities that accelerate progress on UNICEF’s goals, strengthen community resilience, and expand access to essential digital services and information.

Our mission is to enhance UNICEF’s global digital impact by:

• Promoting equitable access to information and services
• Empowering communities to create lasting, positive change for children
• Fostering a more inclusive, interconnected, and sustainable world for every child, everywhere

The Digital Center of Excellence (DCOE) champions and coordinates the delivery of field-focused digital transformation in UNICEF programming through a dedicated, field-facing global structure, providing the interface between Regional and Country Offices, and the Digital Core in Valencia to drive the broader digital transformation and innovation agenda.

TeamOne is DID’s flagship initiative for connecting UNICEF’s global digital expertise and delivering timely, high-quality support to Country Offices. The consultant will coordinate the TeamOne community engagement, strengthening participation, knowledge exchange, and collaboration across the global network while supporting agile processes for digital advisory services.

Under the direct supervision of the Digital Impact Manager, the incumbent will carry out the following responsibilities:

• Support and coordinate TeamOne community engagement, communications, and recognition
• Collaborate with DID Communication team on TeamOne user stories and community content
• Strengthen TeamOne knowledge management, onboarding, and analytics
• Perform other related duties and deliverables as assigned by the supervisor

Qualifications

• Bachelor's degree in Information Management, Knowledge Management, Data Analysis, or Social Sciences

Requirements

• At least three years of relevant professional experience supporting community engagement, communications, knowledge or information management, data analysis, learning initiatives, or digital programme support, preferably in an international development, humanitarian, UN or similar multi-country environment
• Fluency in English with excellent written and verbal communication skills
• Demonstrated skills in community management, stakeholder engagement, and facilitation
• Strong writing, editing, and content development skills
• Experience managing knowledge products, SharePoint or similar collaboration platforms, and online community spaces
• Ability to organize information clearly, maintain trackers and dashboards, and support reporting against agreed indicators
• Sound data analysis skills, including the ability to interpret participation, satisfaction, skills-gap, and service-request data
• Strong coordination, planning, and follow-up skills, with attention to detail

Benefits

• Diverse opportunities for professional and personal development
• Attractive compensation and benefits package