[Hiring] System Analyst @Mackenzie Health

Role Description

The System Analyst will work collaboratively with hospital stakeholders and external vendors to implement, support and maintain the leading-edge smart hospital systems, applications and integrations for the new Mackenzie Health Cortellucci Vaughan Hospital and the existing Richmond Hill Hospital.

An enthusiastic adopter and fast learner of new technologies with proven communication and problem-solving skills and knowledge of hardware, software and system integration will be successful in this role.

Contribute to safe, quality care by:

• Working with internal and external teams on all phases of system lifecycle including requirement gathering, analysis, solution design, implementation, integration, testing, support and maintenance.
• Providing end-user support for non-clinical hospital systems such as Real Time Location Systems (RTLS), Nurse Call, Staff Duress, Patient Safety and Patient Engagement systems, etc.
• Providing system support and maintenance that includes, but not limited to, activities such as activating and applying RTLS asset tags to equipment, staff and associating tag to device and staff badges, changing batteries on tags and system hardware components.
• Troubleshooting technical issues, repairing and replacing devices, which may occasionally require climbing ladders to reach ceiling and wall-mounted devices.
• Providing application support and expertise for integration points between connected hospital systems and building systems.

Qualifications

• University degree in computer science, computer engineering or equivalent required or IT industry certification and continuous training of current technology are required.
• Minimum of three (3) years of progressive experience in IT and/or healthcare industry.

Requirements

• Knowledge of the Engineering, and Facility Management industry and the design and installation of technology systems such as telecommunications infrastructure, cabling, audiovisual, building security, and wired/wireless networks.
• Working experience with RTLS Systems, Building Automation Systems, Access Control, Vocera Engage, Cetani, Nurse Call is an asset.
• Basic working knowledge of interface and integration methodology (HL7, SOAP, Web Service, DICOM, FHIR etc.), database (SQL or Oracle), and programming languages (PHP, C#, Python, or Java).
• Working experience with Linux, Windows, Virtualization, AD and monitoring tools.
• Working experience with integration of cross-functional applications between different business units and systems.
• Working knowledge of business and technical requirements analysis, business process modelling and methodology development, and data mapping.
• Working experience supporting and maintaining computer hardware and software.
• Good understanding of risk management, privacy, e-safety, and quality assurance methodologies as they relate to integration/software engineering.
• Excellent oral and interpersonal communication skills.
• Highly self-motivated and directed, with keen attention to detail.
• Able to prioritize and execute tasks in a high-pressure environment.
• Able to adopt modern information technology and systems and an enthusiastic adopter of new and novel technology solutions.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
• You may be required to work at any site of Mackenzie Health.

Company Description

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.