[Hiring] Implementation Consultant @Ashby

Role Description

As our Implementation Consultant, you will own execution of the technical configuration for a defined set of new Ashby customers. During these implementations, you will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

This role is ideal for someone earlier in their implementation or customer-facing career who is excited to learn, grow, and develop deep expertise in a complex product. You’ll work with increasing independence over time with support from more senior Implementation Specialists and cross-functional partners. This role is designed as a pathway into the more senior Implementation Specialist role over time.

Qualifications

• Deep experience contributing to or owning implementation projects for complex SaaS products.
• Comfortable independently owning your domain and keeping customers accountable.
• Ability to work effectively in a remote-first setting, with the ability to travel as needed (<5%) for strategic customer engagements.
• Adept at understanding enterprise customer needs and tailoring implementation configurations.
• Strong customer relationships through high levels of engagement and communication.
• Solid understanding of a complex product (ideally Ashby) and its technical intricacies.
• Proactive in addressing thematic customer opportunities and improving processes.
• Experienced in navigating change management processes.
• Effective partnership with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.

Requirements

• Ability to balance collaborative teamwork with independent execution on a defined plan.
• Clear communication skills, asking clarifying questions and distilling complex concepts.
• Great listening skills to identify core concepts and surface tailored recommendations.
• Problem-solving skills to tackle complex challenges with innovative solutions.
• Eagerness to improve processes and workflows for enhanced efficiency.
• Detail-oriented and technically proficient, taking pride in internal operations.
• Data-driven approach using metrics and analytics to inform decisions.
• Adaptability to navigate changes in a fast-paced, evolving environment.
• Eagerness to make an impact and grow within the organization.

Benefits

• Investment in building best-in-class products for meaningful customer success.
• Valuing deep expertise and thoughtful problem-solving in customer interactions.
• Preference for small, highly capable teams over large teams.
• Commitment to ownership, principled thinking, and clear communication.

Company Description

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

Ashby is committed to a fair and transparent hiring process. We confirm that this advertisement is for an active, existing vacancy within our organization. Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.