[Hiring] Principal Application Administrator @Superior Court of California County of Los Angeles

Role Description

The Principal Application Administrator plays a pivotal role in configuring, maintaining, and optimizing the Court’s enterprise-level software applications. This position ensures that complex business processes are accurately supported through thoughtful configuration, disciplined access management, and responsive issue resolution. Beyond technical execution, the role provides day-to-day guidance to junior staff, supports project leadership, and collaborates closely with internal teams and external partners to safeguard the confidentiality, integrity, and availability of critical systems. From developing test plans and validating new releases to monitoring application health and coordinating vendor support, this administrator helps keep the Court’s applications stable, secure, and aligned with evolving operational needs. The position also contributes to continuous improvement efforts, evaluates workflow impacts, and strengthens the Court’s ability to deliver reliable, user-centered technology services.

This is an exciting opportunity for a seasoned professional to blend hands-on application expertise with leadership, problem-solving, and cross-functional coordination in a dynamic environment.

Key responsibilities:

• Application Configuration & Process Alignment: Oversee and perform the configuration of enterprise applications to support complex business processes. Implement configuration updates driven by customer feedback, operational changes, or evolving business practices.
• User Access Administration: Administer and review user accounts to ensure roles and permissions align with job responsibilities, maintaining secure and appropriate access across all applications.
• Application Issue Resolution: Identify, analyze, and resolve application issues reported by users. Create, update, and manage support cases to help vendors or internal teams replicate problems and deliver effective solutions.
• Testing & Release Validation: Develop test cases, scenarios, and plans for new releases. Oversee functional testing, document results, report defects, and create training materials to support successful deployment.
• Application Health Monitoring: Monitor application performance and processing health, identify system errors, and take corrective action to maintain reliable and efficient operation.
• Task Leadership & Staff Support: Assign daily tasks, provide work instructions, and review outputs for junior staff. Serve as a project substitute for the supervisor when needed and assist in evaluating prospective employees.
• Partner & Vendor Coordination: Coordinate work with internal teams and external partners to ensure the confidentiality, integrity, and availability of applications and organizational data.

THIS IS A TELEWORK ELIGIBLE OPPORTUNITY: This position may be eligible for full or partial telework following an initial training period and contingent upon the needs of the Court.

Qualifications

• 9+ years’ experience in applications administration, including specific experience with the suite or portfolio of solutions within the span of control.
• Associate’s degree in information technology, computer science, management information systems, or related field; AND 7+ years’ experience in applications administration.
• Bachelor’s degree in information technology, computer science, management information systems, or related field; AND 5+ years’ experience in applications administration.
• Master's degree in information technology, computer science, management information systems, or related field; AND 3+ years’ experience in applications administration.

Requirements

• To qualify for Options that require educational credentials, you must attach the required documentation to your application.
• Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio.
• Overtime does not count toward additional credit.

Benefits

• Accessible career paths
• Healthy work-life balance
• Job stability
• Comprehensive total rewards including generous pay and benefits
• Robust public sector pension
• Court matched 401K/457 individual savings plans

Desirable Qualifications

• Industry-recognized certifications that demonstrate structured service management, project coordination, business analysis, application configuration expertise, or advanced customer support practices.
• Experience identifying inefficiencies in business processes and proposing configuration or workflow improvements.
• Demonstrated ability to coordinate multi-team release activities.
• Skill in designing or refining complex reports, queries, or data extracts.
• Proven ability to create clear, comprehensive documentation for configurations, troubleshooting procedures, test plans, or training materials.
• Experience communicating effectively during high-impact incidents.

Applicant Support & Information

Applications must be submitted online. Before submitting your application, carefully review ALL the information detailed on our APPLICANT SUPPORT page linked HERE.

Applicants with disabilities who require reasonable accommodation to participate in the recruitment process may submit a request for accommodation to the email provided below.

Questions regarding this posting may be e-mailed to [email protected].