[Hiring] Pharmacy Applications Administrator @Advantage Healthcare Services

Role Description

Reporting directly to the Vice President of Technology, the Pharmacy Applications Administrator is responsible for the day-to-day technical administration, configuration, support, and optimization of the pharmacy applications that enable delivery, inventory, billing, and related operational workflows. This role serves as a hands-on system administrator for key platforms, including DigitalRx, Platform, SureCost, and RxBB, with responsibility for technical and integration architecture, APIs, interfaces, data flows, user access, patching, upgrades, testing, documentation, and Tier 2/3 support.

The administrator partners with pharmacy operations, compliance, technology teams, vendors, and the Help Desk to maintain reliable, secure, integrated, and scalable application services and enable effective Tier 1 support.

Responsibilities

• Administer and support pharmacy, delivery, inventory, billing, and related pharmacy management systems that enable Advantage’s behavioral health pharmacy operations.
• Own and maintain the technical architecture of key clinical and pharmacy systems, including DigitalRx, SureCost, Platform, and RxBB.
• Design, document, administer, and troubleshoot integration architecture, including APIs, interfaces, file transfers, data mappings, system dependencies, and data flows.
• Analyze pharmacy, delivery, inventory, billing, and operational workflows; gather user requirements; and implement scalable process improvements.
• Design, maintain, and update reports, dashboards, templates, forms, and electronic records that support data-driven decision-making.
• Provide Tier 2/3 application and integration support; train Help Desk staff to perform Tier 1 support.
• Perform ongoing technical administration, monitoring, configuration, patching, upgrades, release validation, maintenance, and Tier 2/3 troubleshooting.
• Administer electronic prescribing access, user accounts, roles, permissions, system setup, templates, and documentation workflows.
• Support business growth and expansion by configuring systems for new facilities, programs, and operational initiatives.
• Guide pharmacy users on recordkeeping, behavioral health data standards, application workflows, and related training needs.
• Support mergers, acquisitions, pharmacy transitions, and system consolidations by planning and executing data conversions.
• Contribute to data-driven projects that inform strategic planning, clinical program development, operational performance, and compliance readiness.
• Travel to facility sites as needed to support go-lives, training, system support, and optimization activities.
• Perform other duties as assigned.

Qualifications

• Exceptional flexibility and adaptability, with the ability to learn new clinical, pharmacy, billing, and operational systems quickly.
• Strong organizational, documentation, and reporting abilities, with attention to accuracy, consistency, and follow-through.
• Strong analytical and problem-solving skills, including the ability to gather, organize, and interpret information.
• Effective communicator who can deliver clear, practical, and impactful updates, training, and guidance.
• Collaborative team player who builds trust and fosters a positive work environment.
• Self-motivated and highly productive, with the initiative to take ownership of assigned projects.
• Skilled in building and maintaining strong working relationships with vendors, internal team members, facility leaders, and end users.
• Customer-service oriented, with a commitment to responsive support and continuous improvement.
• Ability to manage competing priorities and adapt to changing needs.

Requirements

• Bachelor’s degree in healthcare systems, healthcare administration, information systems, technology, or a related field preferred.
• 5+ years of experience supporting clinical systems, pharmacy technology, or related operational platforms in a healthcare environment strongly preferred.
• Minimum of 2 years’ experience in specialty pharmacy operations, including DigitalRx systems administration required.
• Experience configuring, supporting, or optimizing systems used for pharmacy documentation, onboarding/offboarding, care coordination, billing, e-prescribing, reporting, or compliance workflows preferred.
• Demonstrated ability to perform effectively under pressure and manage competing priorities.
• Strong independent thinking and sound judgment, with the ability to analyze issues and recommend solutions.
• Exceptional analytical skills and meticulous attention to detail.
• Strong written and verbal communication skills.
• Ability to collaborate effectively and build strong working relationships.

Benefits

• Competitive salary and benefits package.
• Opportunity to make a meaningful impact on patient care.
• Collaborative and supportive work environment.
• Professional development and training opportunities.