[Hiring] Pharmacy Operations Optimization Manager @Bluesight

Role Description

The Pharmacy Operations Optimization Manager is responsible for the engagement health and realized value of Bluesight's KitCheck customer portfolio. KitCheck helps hospital pharmacies process kits and trays faster and more accurately with RFID, but the product only delivers value when pharmacy teams actively scan, keep their formulary and kit masters current, stay ahead on tag and consumable ordering, and use the data to run leaner operations. This role exists to make sure that happens across every account, not just the ones that ask for help.

You will own the full book of business at the cohort level:

• Monitoring engagement and operational performance across all KitCheck customers.
• Identifying accounts drifting toward disengagement before they become renewal risks.
• Directing the right resource (yourself, an Implementation or Support specialist, or a Customer Success Manager) to get them back on track.
• Building and running the reporting cadence that keeps our internal teams aligned.

Qualifications

• Bachelor's degree in pharmacy or a related field, or equivalent pharmacy technician experience.
• PharmD or CPhT credential required. Involvement in pharmacy practice communities (e.g., ASHP) is a plus.
• 5+ years in hospital pharmacy operations, including medication inventory management, kit and tray workflows, or pharmacy automation.
• Direct experience running or improving pharmacy operational workflows such as crash cart and tray processing, expiration management, and restocking cadences.
• Familiarity with RFID medication tracking, automated dispensing cabinets, and pharmacy information systems preferred.
• Experience in customer engagement, account management, or implementation within healthcare or hospital systems.

Requirements

• Proven ability to build credible relationships with pharmacy directors, operations managers, and technicians while delivering measurable value.
• Strong data analysis skills: comfortable defining metrics, reading engagement dashboards, and turning trends into intervention plans.
• Excellent communication, presentation, and facilitation skills for both customer-facing and executive audiences.
• Ability to manage a portfolio of accounts and competing priorities while maintaining high attention to detail.

Benefits

• Competitive salary
• Time off when you need it – unlimited vacation days!
• Generous insurance coverage
• 401k program with a company match
• Fun, collaborative culture!