[Hiring] On-Call IT Support Services @Girl Effect

Role Description

The objective of this engagement is to maintain reliable day-to-day IT operations by providing responsive remote support, timely issue resolution, and effective coordination of repairs, warranties, and approved equipment purchases across India.

The selected service provider will be responsible for:

• Providing remote, on-call IT support to approximately 28 users across India between 10:00 a.m. and 7:00 p.m., Monday to Friday.
• Diagnosing and resolving laptop, peripheral, operating-system, application, and connectivity issues within agreed service levels.
• Supporting IT setup and onboarding for new employees, including device configuration and troubleshooting access.
• Coordinating OEM warranty claims, repairs, and replacements, including clear communication on status, cost, and expected completion time.
• Supporting the sourcing of approved IT requirements, such as laptops and accessories, by providing specifications, availability, and quotations where requested.
• Providing access to capable support personnel and service coverage in major Indian cities, either directly or through an established support network.
• Protecting Girl Effect data, credentials, and systems and complying with applicable security, confidentiality, and data-protection requirements.

Qualifications

• Relevant experience providing remote and on-call IT support to distributed teams or organisations of comparable size.
• Strong knowledge of laptop hardware, operating systems, productivity applications, endpoint security, connectivity, and user support.
• Capacity to meet the stated support window and service levels and coordinate support in major Indian cities.
• Experience working with OEM warranty, repair, and replacement processes.
• Clear communication, accurate documentation, and appropriate confidentiality and data-security practices.
• At least two contactable references for similar assignments.

Requirements

• Maintain the required device licences and antivirus protection.
• Provide reasonable access to staff, devices, and relevant information needed to diagnose issues.
• Approve additional costs for parts, travel, or services before they are incurred.
• Nominate the contract supervisors and provide timely feedback on service quality.

Benefits

• The assignment is expected to take approximately 1 year. Effective Period: November 2026 - November 2027.
• Opportunity to work closely with the Senior IT & Systems Manager and the People and Ops Manager in India.

How to Apply

Please email your proposal and supporting documents to [email protected] by 30th October 2026. Please use the following email subject: On-Call IT Support Services – India. Only submissions received through the stated application process and email address will be considered.