[Hiring] Network Support Specialist @Mercor

Role Description

• Review real-world data from deployed networks, including logs, configs, telemetry, and event streams.
• Label and classify network behaviors, issues, anomalies, and incident patterns.
• Define schemas and structure for large-scale data pipelines that downstream ML models will train on.
• Interface directly with the client team to ensure data accuracy and relevance.
• Work independently and asynchronously to meet deadlines while improving AI model performance.

Qualifications

• Current role as a Level 3 / Tier 3 / Principal Support Engineer.
• Experience with end-customer enterprise networks (switches, APs, firewalls).
• Proficiency in Wi-Fi/wireless, including Cisco WLC, Aruba, or Meraki.
• Skills in packet-level troubleshooting using Wireshark, tcpdump, and SPAN captures.
• Authorization to work in the US or Canada without sponsorship.

Requirements

• Individual 1099 contract paid to a personal account.

Application Process

• Upload resume
• AI interview based on your resume
• Submit form

Resources & Support

• For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
• For any help or support, reach out to: [email protected]
• Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.