[Hiring] IT Software Support Specialist @Boise Cascade Company

Role Description

Boise Cascade has an exciting opening for an IT Software Support Specialist! This role may be based at any BMD location or the Boise, ID -HQ Office. API, AUTOMATION and AI EXPERIENCE PREFERRED.

• Perform user support, software problem resolution, and new version testing for Agility Software package and other Windows-based applications.
• User support activities include:
  • On-line and telephone support
  • Developing standard operating procedures
  • Remote new feature training
  • On-site training for forty-two distribution centers and regional offices
• Document processes, write SOPs and training documents.
• Software problem resolution includes:
  • Documenting software problems
  • Follow-up on status of fixes
  • Testing fix releases
• New version testing will include detailed testing of new versions of the Agility Software Package installed three (3) or four (4) times per year.
• May perform testing, training, and installation of new business applications.
• Business travel to provide training at locations is required (5% to 25% annual travel).
• Some night and weekend overtime is required for database management and installation of new releases.

Qualifications

• Basic Qualifications:
  • College degree, or equivalent work experience in related job function.
  • Normal office environment with moderate travel required (5% to 25%).
  • Most work is done to meet installation deadlines.
  • Response to operating problems is urgent; often requires work outside normal business hours.
• Preferred Qualifications:
  • Prefer degree in computer science, computer information systems, business, or a related field.
  • Typically more than three (3) years of experience in related job function preferred.
  • Ideal candidate is a self-starter, works well in a small, self-managed work team.
  • Possesses proficient computer and analytical skills, and effective communication, interpersonal, organizational, and technical skills.

Benefits

• Medical + Prescription Drug
• Dental + Vision
• Flexible Spending Accounts (Healthcare + Dependent Care)
• 401(k) Retirement Savings with company contribution
• Paid Time Off (20 days per year)
• Paid Holidays (10 per year)
• Paid Parental Leave (6 weeks)
• Life Insurance