[Hiring] EWM Support Consultant III @C5MI Insight

Role Description

The EWM Support Consultant III handles moderately complex SAP Extended Warehouse Management (EWM) support issues with minimal oversight. This individual owns support deliverables, performs in-depth root cause analysis, designs and configures fixes and minor enhancements, and informally mentors junior consultants to help clients maintain stable and efficient warehouse operations.

• Performs hypercare support and resolves complex live system issues in the initial weeks following SAP EWM implementations.
• Owns resolution of moderately complex and high-priority support tickets from diagnosis through deployment, exercising judgment within defined support practices.
• Performs in-depth root cause analysis across EWM configuration, master data, S/4HANA or ECC interfaces, and custom objects and coordinates permanent fixes with development teams.
• Configures EWM solutions and designs fixes and minor enhancements, including functional specifications for development teams.
• Identifies recurring issues and trends and recommends process or system improvements that reduce ticket volume.
• Tracks system performance to identify bottlenecks and areas for improvement.
• Leads testing of fixes, patches, and enhancements, including regression testing, and validates results with business users.
• Collaborates with clients, business stakeholders, development teams, and project managers to maintain and enhance system performance.
• Mentors EWM Support Consultants I and II informally and reviews their resolutions and documentation.
• Documents support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing and future reference.
• Applies software updates and security patches as needed to ensure system integrity.
• Travels up to 25-50% to client sites to provide onsite go-live and hypercare support.
• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security.
• Performs other related tasks as assigned by direct supervisor.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field and 3-5 years of relevant experience, including SAP EWM configuration and troubleshooting, OR 5-7 years of relevant experience without a bachelor’s degree.
• Background or education in logistics, distribution, MIS, IT, or a related field.
• SAP EWM certification required; if not currently certified, must obtain certification within 6 months of hire.
• Strong understanding of SAP EWM and the software development life cycle (SDLC).
• Experience owning deliverables and solving moderately complex problems.
• Organizational and multitasking skills, with the ability to handle multiple support tickets simultaneously and prioritize urgent issues effectively.
• Clear and professional communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work collaboratively in diverse, cross-functional teams and manage competing priorities effectively.
• A self-starter with the ability to work independently in a fast-paced environment.
• Must be able to obtain and maintain an active government clearance (requires U.S. citizenship).

Requirements

• Experience on at least one full-lifecycle SAP EWM implementation.
• Experience with RF framework, Post Processing Framework (PPF), or Material Flow System (MFS).
• Ability to read and debug ABAP code.
• Experience working with the Department of Defense or another federal agency.

Compensation

In accordance with pay transparency law, the expected salary range for this position is $115,000 – $130,000 annually. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location.

Benefits

• Medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan.
• Bonus opportunities.
• Paid holidays.
• Paid time off.

How to Apply

To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.

If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email.