[Hiring] RIS Support Specialist @RadNet

Role Description

As an RIS Support Specialist at RadNet, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century, aligning all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

• Configure, troubleshoot, and optimize RIS systems to enhance performance and meet operational needs.
• Analyze and modify RIS application components, including testing and implementation of system updates or enhancements.
• Develop and maintain system documentation, including technical specifications, configuration settings, and troubleshooting guides.
• Collaborate with development teams to report, document, and track system bugs and feature requests.
• Provide advanced technical support by diagnosing and resolving complex software, database, and integration issues.
• Ensure system security, compliance, and data integrity by monitoring access, configurations, and audit logs.
• Assist in deployment of new features, patches, and system updates while ensuring minimal downtime.
• Participate in change management processes, ensuring proper documentation and impact analysis for all system modifications.
• Perform systems analysis techniques and procedures to determine functional specifications and user requirements for RIS software.
• Design and execute queries and scripts using Microsoft SQL Server to maintain system integrity and optimize data retrieval.
• Consult with users and stakeholders to identify workflow challenges and propose software-based solutions that align with operational goals.
• Research and recommend system improvements, upgrades, and best practices to enhance RIS system functionality.

Qualifications

• College education or work experience in a related field is preferred.
• Knowledge of Microsoft SQL Server, SQL Language, and SQL Server Management Studio.
• Knowledge of Microsoft Server 2016-2022 preferred.
• Experience in systems analysis, software support, or database administration.
• Demonstrated ability to analyze, troubleshoot, and resolve software and database performance issues.
• Familiarity with Revenue Cycle Operations is a plus.
• Excellent verbal and written communication skills for technical documentation and user consultation.
• Proficiency in system testing, validation, and documentation.
• Problem-solving and strong critical thinking skills are a must.
• Able to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve department and organizational objectives.
• Strong interpersonal skills.
• Ability to work independently and exercise discretion and judgment in system-related decision-making.

Requirements

• Plan, deploy, and support new system features and enhancements.
• Ensure bugs and errors are being documented with development teams.
• Manage fulfillment of RIS support requests accurately and timely.
• Ability to apply advanced troubleshooting techniques and identify solutions based on system design specifications.
• Experience with system integration, data security, and compliance protocols is preferred.
• Collaborate closely with the support team to ensure continued and uninterrupted access to RIS System.

Benefits

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.

Pay Range

$62,000.00 - $75,000.00 per year