[Hiring] Network Operations Manager @Effortless Office

Role Description

Effortless is looking for a Network Operations Manager who is an excellent leader and engineer. This is a player-coach role: you will lead our network engineering team while remaining one of the company's top escalation and design resources for enterprise, high-availability, multi-platform networks.

You will own the health, security, and continuous improvement of the networks we manage for our customers and within our own Switch data center infrastructure. We expect you to be proactive: you will not wait for tickets. You and your team will regularly review client environments, find risk, capacity, and performance gaps before they become outages, and bring clear, cost-effective recommendations to our customers and Service Delivery Teams.

The ideal candidate has served as a Senior Network Engineer, has the technical depth to earn the respect of senior engineers, and has the leadership skills to develop them. You set a high standard, communicate clearly, take ownership, and care about the customer experience.

Qualifications

• Bachelor's degree in information systems, computer science, or a related technical field
• 10+ years of experience with Service Provider, MSP, or enterprise networking or general telecommunications
• 3+ years in a Senior Network Engineer (or equivalent) role, serving as the top escalation and design resource for complex networks (required)
• 2+ years leading engineers as a manager, team lead, or technical lead, with direct responsibility for work assignment and mentoring
• MSP or multi-client environment experience strongly preferred

Requirements

• Serves as the company's senior network engineering authority and final escalation point in core routing and switching, network security, and network diagnostics.
• Designs, reviews, and approves complex network configurations and architecture, including hardware and software technology, site locations, business continuity, disaster recovery, and integration of technologies.
• Personally assesses and resolves the most complex data network problems and incidents, and leads major incident response through to resolution and root cause analysis.
• Owns the design, standards, and lifecycle of Effortless's own network infrastructure at our Switch data centers, including Cisco Nexus, Firepower, and SDWAN (Meraki and Cisco Viptela) environments.
• Sets and maintains network engineering standards, configuration baselines, and documentation requirements in IT Glue, and reviews the team's work for quality and consistency.
• Reviews analyses and technical feasibility to develop data network deployment strategies, resource requirements, and cost estimates.
• Leads a regular program of proactive network reviews across client environments to find security, reliability, capacity, and performance gaps before they cause issues.
• Uses Auvik monitoring, ticket trends in Autotask, and assessment data to identify recurring problems and drive permanent fixes rather than repeated reactive work.
• Assesses data network growth forecasts and ensures business needs are translated into network capacity requirements.
• Partners with Service Delivery Managers, Technical Account Managers, and ESAs to turn findings into clear, cost-effective recommendations for each client's technology roadmap.
• Tracks hardware and firmware end-of-life, vulnerabilities, and configuration drift across managed networks and plans remediation.
• Brings the customer's perspective to every recommendation: leads with business outcomes, not technology features.
• Hires, onboards, coaches, and develops Network Engineers and Senior Network Engineers, including technical mentoring and certification planning.
• Sets clear expectations, holds regular 1-on-1s, conducts performance reviews, and holds the team accountable using EOS tools (Rocks, Scorecards, Issues, To-Dos) in Strety.
• Manages team workload, project priorities, and resource availability, and plans and coordinates cross-functional or cross-company work.
• Owns network change management: reviews and approves changes, maintenance windows, and rollback plans.
• Manages the team's 24/7 on-call rotation and escalation process, and ensures after-hours coverage meets Effortless's service standards.
• Communicates status, risk, and outcomes clearly to leadership, Service Delivery Teams, and customers, following our CWC (Communicate, Work, Communicate) value.
• Defines, tracks, and reports on network operations KPIs.
• Manages relationships with network vendors and carriers, including escalations, and supports procurement and licensing decisions.
• Ensures all compliance aspects of the position and team are known and followed; understands and complies with all policies, codes, and regulations applicable to the position and company, including client HIPAA, PCI, and NIST requirements.
• Maintains sensitive and confidential information regarding company and customer information.
• Performs related duties as assigned.

Benefits

• Health, dental, and vision insurance
• 401K + employer match
• Paid time off and holidays
• Opportunities for career growth and development
• Training and certification support