[Hiring] IT Operations Manager @General Dynamics Information Technology

Role Description

The IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives. The position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services.

Key Responsibilities

• IT Operations Leadership
  • Direct and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.
  • Establish operational priorities, resource allocations, and service delivery expectations.
  • Lead operational reviews and status meetings while monitoring project and program performance.
  • Ensure operational activities align with strategic goals and mission requirements.
  • Serve as escalation point for operational issues, outages, and service disruptions.
• Cloud and Infrastructure Management
  • Provide leadership for Microsoft Azure and cloud modernization initiatives.
  • Oversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.
  • Coordinate environment provisioning, production releases, and operational readiness reviews.
  • Ensure solutions comply with federal security and architecture requirements.
• Enterprise Applications and Business Systems
  • Support operational management of enterprise applications including:
    • ServiceNow
    • Azure DevOps
    • Microsoft 365
    • Custom mission support applications
  • Review application onboarding requests and operational impacts.
  • Coordinate application lifecycle management and production support activities.
  • Support governance decisions regarding application hosting and enterprise integration strategies.
• Change, Release, and Governance Management
  • Lead Change Advisory Board (CAB) activities and operational governance processes.
  • Review technical change requests for risk, compliance, operational impact, and implementation readiness.
  • Coordinate stakeholders, technical teams, and agency leadership during change planning and execution.
  • Ensure accurate documentation, implementation plans, testing procedures, and rollback strategies.
  • Promote successful change adoption across the organization.
• Cybersecurity and Compliance
  • Partner with agency cybersecurity teams to maintain a secure and compliant operating environment.
  • Support Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses.
  • Evaluate operational risks associated with new applications, integrations, and cloud services.
  • Ensure compliance with federal security requirements, FISMA controls, and agency governance policies.
  • Participate in incident response and security remediation activities.
• Program Support and Disaster Response Technology
  • Support technology platforms that enable client’s programs and mission operations.
  • Coordinate IT services supporting disaster services initiatives and emergency response capabilities.
  • Ensure operational readiness of systems that support program delivery and field activities.
  • Collaborate with program offices to align technology investments with agency priorities.
• Vendor, Contractor, and Team Leadership
  • Manage and mentor technical staff, contractors, and service providers.
  • Coordinate work across engineering, operations, cybersecurity, networking, and application support teams.
  • Support workforce planning, onboarding, performance management, and training initiatives.
  • Foster collaboration and accountability among cross-functional teams.
• Strategic Planning and Modernization
  • Identify opportunities to improve operational efficiency through automation and process improvement.
  • Lead modernization initiatives involving cloud adoption, security enhancement, and service transformation.
  • Provide recommendations to leadership on technology investments and operational improvements.
  • Evaluate emerging technologies and industry best practices for agency adoption.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 8+ years of progressive IT experience.
• 3+ years in operational leadership, management, or supervisory roles.
• Experience supporting federal government information systems.
• Demonstrated expertise with:
  • Microsoft Azure
  • Microsoft 365
  • Identity and Access Management
  • ServiceNow
  • Cloud Operations
  • Enterprise Application Support
  • Change Management
• Experience leading cross-functional operational teams.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience supporting federal civilian agencies.
• Experience managing Azure cloud environments and DevOps pipelines.
• Knowledge of federal cybersecurity frameworks and compliance requirements.
• Experience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.
• ITIL, PMP, Microsoft Azure, CISSP, or related certifications.

Benefits

• Variety of medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• 401(k) plan with company match.
• Full flex work weeks where possible.
• Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• 15 days of paid leave per calendar year for vacations, personal business, and illness.
• 10 paid holidays per year.
• Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.